Project/Program Manager - Level 4
Company: Expedite Technology Solutions
Location: Hartford
Posted on: January 23, 2023
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Job Description:
This is Us
The State of Connecticut has embarked upon a digital transformation
to uplift the lives and well-being of our residents, businesses,
and employees. Our goal is to improve access to our programs and
services, making interaction with government easier. When you join
the Connecticut Digital Service, youll be part of a team creating
simple experiences personalized for everyone. If you enjoy solving
complex problems with a curious, supportive, high-performing team,
then the State of Connecticut is the place for you.
Is This You?
Product Execution. You thrive while planning, discovery,
development, testing, and analyzing during the product
lifecycle.
Data Obsessed. You are driven to experiment with creating
data-driven findings and success measures.
Embrace Change. You think outside of the box, want to understand
the perspectives of others, and will interpret and validate with
data.
About the Role
The Digital Product Manager will lead a cross-functional project
team focused in driving the end-to-end product lifecycle for
features and products improving the state's online experience. The
work includes overall responsibility for product prioritization as
well as uplifting our marketing, design, engineers, and service
leaders to convert the product vision into a roadmap with the
customer in mind.
Furthermore, the DPM will assist create equitable outcomes across
broad swaths of residents and vulnerable populations in the State
of Connecticut. Investments in a digital government will be made in
nearly every sector of Connecticut including economic development,
workforce development, healthcare services, education, childcare,
transportation, and climate change.
Experiences Required for This Role
Product Management At least 3 years of experience and use cases
with the following:
Support the Digital Product Owner in the ideation, technical
development, and launch of innovative digital experiences that make
it easier to find and utilize state services.
Assist in the creation and articulation of the product roadmap
Key partner in establishing regular cadence of embedding user
research
Own and prioritize the product backlog, balancing the requirements
of service owners and business stakeholders
Translate product roadmap features into well-defined product
requirements/user stories an acceptance test criterion
Enable analytics-driven decision making to evolve products with
appropriate reporting to understand overall performance and user
satisfaction
Coordinate communication, escalate and facilitate resolution of
risks, issues, and changes tied to the product backlog
Develop workplans, roadmap documents, and written reports as
directed.
Digital Platforms, Tools and Discipline At least 2 years of
experience and use cases with the following:
Lead multi-disciplinary project teams for iterative deployment of
new prototypes, software, and services
Establish continuous improvement/continuous delivery pipeline to
continually improve products post-launch with based on customer
satisfaction
Lead documentation and communication throughout the product
lifecycle for both technical processes and cross-functional teams
affected by new change
Using of productivity and analysis tools to manage iterative
delivery JIRA, Google Analytics, Git Repository, MS TEAMS,
Confluence
Knowledge, Skills, and Ability
Project Management
Developing and supporting modern, agile product and project
management processes
Establishing the project environment necessary to operate as a high
performing cross-functional team in partnership with
stakeholders
Building and clearly communicating the vision, strategy, roadmap,
and resources required for delivery
Scoping, prioritization, and translation of technical and design
tasks into delivery plans
Government-specific task management
Data-driven decision-making
Performance in Complex Situations
Communication and collaboration with state-wide partners
Clearing challenges for team members
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Ability to juggle multiple project workstreams
Service Design Team Building
Supporting teammates skills and behaviors development and
delivery
A balance between strong domain expertise and flexibility
Prioritization, organization, and triage in an independent
environment
Encouraging of an interactive, cooperative, collaborative, and
customer-focused work environment
Ability to maintain strict confidentiality
Judgement in dealing effectively and diplomatically with all levels
of government staff
Preferred Skills & Qualifications
Other Desirable Skills
2 years of user-centered design
2 years of user research and analytics
2 years of management/supervisory experience
2 years of customer relationship management platforms such as
Salesforce
3 years of web content management platforms such as Sitecore
Administrative Considerations
The Digital Product Manager will work as part of an iterative team
using agile sprints. Work will be assigned based on items in the
product backlog associated with Website Improvements. These tasks
may be adjusted, reduced, or expanded as the project progresses
through various phases. The contract employee shall be expected to
maintain and provide written documentation on any work performed in
conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will
be performed in eight (8) hour shifts, Monday to Friday, excluding
State holidays. If workflow dictates an on-site presence is not
needed, consultant may work remotely. All extended remote work will
need approval by Chief Digital Officer or the designated manager.
Payment will be on a time and material basis and paid only for
hours worked. Travel to various state offices will be required.
State Agencies are located in downtown Hartford and the Greater
Hartford area. Local Travel Reimbursement is not provided.
Use of State Resources: The contractor will share a dedicated
office space and will be provided with all computer hardware and
software needed to execute and perform the duties for this
program.
Security/Privacy Considerations: Information accessible by the
contractor may be sensitive, confidential or subject to the Privacy
Act and/or HIPAA considerations. Contractor personnel must be
familiar with and comply with the provisions of appropriate
regulations and/or instructions. Signing of a confidentiality
agreement will be required. Daily sign-in to the facility may be
required. The contractor employee must always display an access
badge while present in state facilities. A background check will be
required.
Keywords: Expedite Technology Solutions, Hartford , Project/Program Manager - Level 4, Executive , Hartford, Connecticut
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