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Senior Manager Prospect Application Experience

Company: American Express
Location: Hartford
Posted on: January 24, 2023

Job Description:

DescriptionYou Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. Within GCS, the US Small & Medium Enterprise (SME) segment is a key area of strategic focus and investment. The Digital Commerce team accelerates growth for US SME by developing best-in-class, integrated digital experiences from the first touchpoint in the acquisition journey through onboarding.The Manager / Sr. Manager will play a pivotal role in the success of the digital commerce channels, creating a seamless digital journey from our website though to our digital application and onboarding processes. S/he will need to have a proven track record of building relationships across the organization and driving results through influencing others, as well as the ability to bring a broad-reaching, strategic mindset to the role.

  • Launch new functionality and experiences across our proprietary digital application & onboarding journeys.
  • Increase engagement through digital capabilities, application starts, application completion and approval.
  • Partner closely with the digital product owner team to ensure project prioritization and implementation timelines meet the requirements driven by marketing or product.
  • Build close relationships with Risk New Account, Enterprise Digital & Analytics, and Global Servicing Group teams to deliver a best-in-class application experience from the start of an application journey to approval.
  • Innovate and expand the foundational test & learn and research program.
  • Represent the business outcomes required by marketing to be solutioned and built by EDA Digital Product team.Minimum Qualifications
    • Strategic marketer with a demonstrated experience in marketing or product development.
    • Excellent prioritization, project management, and influencing skills to bring together stakeholders and drive outcomes.
    • Passion for creating best-in-class experiences for prospects.
    • Ability to work in a fast-paced environment, including a demonstrated ability to pivot quickly and confidently if necessary.
    • Collaborative approach to solving business problems.
    • Strategic thought leadership, a strong understanding and natural curiosity on how the use of data and marketing levers can drive marketing efficiency and acquisition.
    • Effective presentation and communication skills.
    • An external perspective and understanding of competitive space.
    • Bachelor's degree required.QualificationsAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement.Salary Range: $80,000.00 to $155,000.00 annually sales incentive equity (if applicable) benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: MarketingPrimary Location: United StatesSchedule Full-timeReq ID: 22028275

Keywords: American Express, Hartford , Senior Manager Prospect Application Experience, Executive , Hartford, Connecticut

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