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Director, Decision Science - Claim Analytic Insights

Company: The Travelers Indemnity Company
Location: Hartford
Posted on: March 17, 2023

Job Description:

Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$125,600.00 - $207,200.00Target Openings1What Is the Opportunity?In the Claim Analytic Insights organization, we deliver actionable, analytical insights to our Claim business partners through innovative data and information delivery solutions to help drive business decisions and enable superior results. We have the exciting opportunity to leverage analytics to impact groups across the entire Claim organization - ranging from our front-line Claim professionals and managers to the legal & investigative professionals supporting them and even our Travelers' Claim customers, aiming to improve their claim experience. Our overall vision is to advance the ability to fuel analytic-driven business decisions by accelerating cross-enterprise collaboration and capabilities. As a Director, Decision Science, you will combine data expertise, statistical principles, business understanding, relationship building, and communication skills that will help to advance the analytical maturity and skillset of the team, influence analytic strategies and effectively measure business outcomes on our Claim investments. Through explanatory modeling and analytics as well as experimental design and related inferential techniques, you will surface actionable insights that influence business decisions and strategies. Simply put, you are helping the business understand 'the why' underneath Claim's business and customer trends and support delivery of key Claim initiatives. The position is on the Strategy & Decision Analytics team, a small and growing team within the larger, well-established Claim Business Intelligence & Analytics organization. We're focused on changing how data and analytic solutions are strategized, planned, produced, and consumed with the goal of ensuring actionable insights and a quantified business impact. In this role, you will collaborate closely with senior leadership, LOB business partners, business analytic partners and Claim Technology leads, using data to tell a story and directly influence the key analytic business strategies here in Claim. This role will not have direct reports but will require the ability to successfully influence others. This role may be based 100% remotely or in one of our offices. #LI-Remote#LI-HybridWhat Will You Do?

  • Determine and use appropriate techniques that may include diagnostic analysis, active monitoring and/or multivariate modeling methods that can be used to influence strategic business decisions by balancing constraints and opportunities.
  • Utilize a deep understanding of the business to procure data for current and future analysis or prototypes for new data asset, while following coding best practices.
  • Possess a strong command of internal data sources, explore new and unstructured data sources to assess potential business value.
  • Be a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for recruiting and talent assessment efforts.
  • Explore and implement new data and analytic tools, techniques and industry best practices to apply to business problems.
  • Interpret and synthesize findings across multiple analyses and influence optimal business action based on balancing business constraints and analytical findings.
  • Apply appropriate visualization (charts, graphs, maps, etc.) to analytic insights so that they may be delivered to various audiences.
  • Interpret and communicate findings to key stakeholders. Recommend optimal business action based on balancing business constraints and analytical findings.
  • Build organizational partnerships across lines and functional teams to define and inform key strategic decisions.
  • Ensure sound data strategy, quality, and coding best practices and bring recommendations and suggestions for improvements to supporting areas.
  • Perform other duties as assigned.What Will Our Ideal Candidate Have?
    • Bachelor's Degree in a STEM related field, or a Business School Master's Degree with a concentration in a technical or analytical field.
    • Seven years of related data and analytic experience.
    • Experience using explanatory, diagnostic, and inferential techniques such as experimental design, hypothesis testing, clustering analysis, time series and other statistical modeling algorithms with the ability to decide the appropriate methodology for the purpose.
    • Experience working on large-scale multidimensional data using advanced knowledge of open-source cloud-enabled analytical programming languages.
    • Experience leading and managing complex projects and strategies, including familiarity with Agile structures and best practices.
    • Ability to think strategically and use judgement to resolve issues as they arise.
    • Excellent communication skills with the ability to interact, tailor, and translate analyses and methodology and influence at senior levels of the organization.
    • Proactively build and own professional business relationships across the business and data & analytic community in Claim and across the Enterprise.
    • Experience with a programming language such as; Python, SQL, or R. Familiarity with SAS.
    • Experience with Data Engineering principles such as; ETL/ELT, data quality checks, and data modeling.
    • The ability to find knowledge, capture it, and share it with the broader team.What is a Must Have?
      • Bachelor's degree or five years of experience in data, analytics, engineering, science, technical analytical fields or relevant experience.What Is in It for You?
        • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .

Keywords: The Travelers Indemnity Company, Hartford , Director, Decision Science - Claim Analytic Insights, Executive , Hartford, Connecticut

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