Senior Customer Success Manager - Virtual/Remote

Company: TOPS Software
Location: Hartford
Posted on: March 19, 2023

Job Description:

Job Description OPS is looking for a Senior Customer Success Manager to join our team!

Do you thrive in roles where you get to talk to people all day? Our Senior Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customers behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.

TOPS Software is in a period of rapid growth our premier SaaS product, TOPS [ONE], is an industry leader that we are proudly and successfully scaling this year (and the next!)

Our team of customer success managers are close knit and supportive, reporting directly to our very involved Director of Customer Success. This full-time, salaried role is remote, with preference for candidates in CST or EST. Salary range is 80-90k, depending on experience.


Who will love this job

• Someone who thrives on being the voice of the customer and navigating internal processes with Product, Support & Engineering on their behalf.
• Someone who values independent work processes.
• Someone willing and able to tactfully tell clients what they need to hear, not what they want to hear. You should have
  • Required: at least 5 years in a customer success position and experience supporting a SaaS product
  • Required: proven record of building relationships and facilitating success for enterprise clients
  • Preferred: experience with a CRM software and/or Hubspot will make you a standout candidate!
  • Preferred: experience in Salesforce and Microsoft Office
  • Proven experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Superior listening skills and consistency in following up
  • Excellent interpersonal and communication skills, both written and verbal
  • Demonstrated ability to drive continued value for customers
  • Willing to travel on an occasional basis, as needed
    
    Benefits
    Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off
    Culture
    Why TOPS
    Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJs Readers Choice Awards for our solutions and support.
    
    As a four-time winner of Tampa Bays Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.
    
    We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid weeks vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. by Jobble

Keywords: TOPS Software, Hartford , Senior Customer Success Manager - Virtual/Remote, Executive , Hartford, Connecticut