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Desktop & Depot Support Manager - Hartford, CT*

Company: Virtual Service Operations
Location: Hartford
Posted on: May 24, 2023

Job Description:

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!


Virtual Service Operations is searching for a Desktop & Depot Support Manager to join our team in Hartford, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and be responsible for managing a team tasked with Desktop and Depot Support.


  • Manage a team of support engineers
  • Ensure all the client desktop support tasks are being done in a timely and efficient manner (Software Break Fix support, Image Loads, Asset Recovery, Asset Tagging, Printer Support, etc...)
  • Ensure all the client depot support tasks are being done in a timely and efficient manner (Managing the storage, inventory, and picking/packing of equipment, etc...)
  • Ensure all documentation and reporting is being completed
  • Ensure that all tasks are compliant with our client's policies
    • Previous IT Management experience
    • 2-3+ years of previous experience in Desktop/Depot Support or similar roles
    • Experience providing leadership and managing a team and helping to develop that team in their careers
    • Expertise in documentation & reporting
    • Knowledge of PC Imaging
    • Expertise in Inventory Control
      Preferred Qualifications:
      • Certified Dell Technician


        • Must be within driving distance of Hartford, CT, and willing to work onsite
        • Must be a U.S. Citizen or a U.S. Permanent Resident
          What is Important to Us:
          • You are an excellent communicator in writing and speaking.
          • You have the ability to work independently but also value teamwork.
          • Your problem-solving skills are excellent.
          • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
          • You seek a community of virtue-centered co-workers and clients.
            What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone . We provide ongoing learning and development opportunities to foster continuous growth.

            More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers

            Salary Description

            $20.00/hr - $30.00/hr

Keywords: Virtual Service Operations, Hartford , Desktop & Depot Support Manager - Hartford, CT*, Executive , Hartford, Connecticut

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