Customer Success and Solutions Manager
Posted on: May 27, 2023
Intel is the world's leading designer and manufacturer of compute silicon and the platforms and solutions they enable. In an increasingly connected and digital world, data security and privacy play as important a role as cost and performance. Intel has a rich history of introducing industry-changing security capabilities and is expanding further in the software and solutions space to deliver transformational value to end-customers.
The Security Center of Excellence is a new team formed within Intel's Sales and Marketing Group, chartered with advancing awareness and adoption of Intel's security solutions and technologies. This is a sales enablement role, supporting account teams and field technicians in ensuring initial interest culminates in Scale wins. The Customer Success and Solutions Manager will be responsible for:
The security solution fulfillment process from Discovery through Design and POC.
Develop and maintain catalog of internal and external customer-ready solutions.
Seek out opportunities to increase customer satisfaction and strengthen customer relationships.
Partner with internal and external stakeholders including Sales, Enabling, and Product teams to ensure a great end-to-end customer experience.
Provide high-level technical and product support.
Keep updated on trends and key performance indicators impacting customers in our key markets and share that information and any related recommendations with leadership.
Share market feedback and best practices with internal teams, including the documentation of business requirements and supporting user stories to support the business case for product enhancements.
Establish customer service policies and practices.
Maintain all account interactions in CRM.
As a successful candidate you must possess:
Impeccable customer services skills.
Knowledge of best practices in customer service and retention.
Analytical and process-oriented mindset, coupled with excellent communication (written/verbal) and presentation skills.
Ability to work well under pressure, manage multiple tasks in a fast-moving environment, and comfortable working with both technicians and C-suite executives in a customer organization.
Highly organized, self-driven and eager to provide a superior customer success experience with a desire to delight customers.
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel Immigration sponsorship.
Inside this Business Group
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html
Annual Salary Range for jobs which could be performed in US, California: $118,860.00-$196,720.00
*Salary range dependent on a number of factors including location and experience
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
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