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Operations Improvement and Analysis Manager

Company: WM
Location: Hartford
Posted on: May 27, 2023

Job Description:

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
Manages and coordinates implementation, execution and performance management of Market Areas with less than $400 Million in revenue. Oversees productivity & profitability analysis, labor management, standard operating processes, best practices, routing and mapping. Collaborates with various functional and LOB Managers to evaluate and coordinate continuous improvement objectives.
II. Essential Duties and Responsibilities
Essential Function

  • Partners with Managers to analyze Productivity performance, develop and implement continuous improvement plans.

  • Promotes MA, BU, Site, LOB and Driver benchmarks, assisting Managers in labor management planning (LMT).

  • Coordinates and coaches Operating Standards Guidelines (OSG) processes.

  • Partners with others (Pricing, Sales etc.) to analyze route & customer profitability, coordinating appropriate corrective actions.

  • Introduces and coaches fundamentals of Business Improvement Program (BIP), evaluating current operating processes and assisting with priority process improvements.

  • Validates budget planning information; analyzing year-to-date data versus prior year and budget.

  • Reviews routing with Route Managers and/or Route Auditors, proactively flexing labor with anticipated +/- volume fluctuations.

  • Supports Standard Operating Procedures for data collection, routing, and dispatching processes.

  • Collaborates with system users and management to assist SAP transition; acts as a local "super-user" regarding aspects of system post-deployment.

  • Works directly with local management to ensure periodic route reviews, optimizing routes, identifying route reductions with +/- volume, re-routes and communicating changes and benchmarks to Route Managers, Route Auditors and drivers.

  • All other duties as assigned.

    III. Supervisory Responsibilities
    The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

    • Direct supervision of ________ full-time employees, including:

    • Indirect supervision of ________ full-time employees.

      IV. Qualifications
      The requirements listed below are representative of the qualifications necessary to perform the job.
      A. Education and Experience

      • Education: High School Diploma or GED (accredited)

      • Experience: Four (4) years including at least three years as an Industrial Engineer/Project Manager in a logistics environment and/or three years in Operations or District management or related industry.

        B. Certificates, Licenses, Registrations or Other Requirements

        • None required.

          C. Other Knowledge, Skills or Abilities Required

          • Industry operating experience

          • Strong communication, coaching & motivation skills

          • Ability to drive process culture change

          • Ability to act independently and evaluate people, processes and performance management objectively and continuously

          • Computer and associated software literacy

          • Familiarity with IT logistic systems

          • Strong analytical skills

            At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
            If this sounds like the opportunity that you have been looking for, please click "Apply".
            Equal Opportunity Employer: Minority/Female/Disability/Veteran

Keywords: WM, Hartford , Operations Improvement and Analysis Manager, Executive , Hartford, Connecticut

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