Service Manager

Company: Gengras Chevrolet
Location: Hartford
Posted on: May 28, 2023

Job Description:

About Us: Gengras Motor -Cars is a 3rd generation family business, -serving Connecticut, Massachusetts and Vermont with new and used car dealerships, that focus on service, sales, parts and collision departments. We specialize in BMW, Volvo, Chevrolet, Chrysler, Dodge, Jeep, Ram, Honda, Ford, Volkswagen, and Subaru. -The foundation of Gengras relies on our core values of Caring for Others, Passion, Continuous Growth, and Honesty and Integrity. At Gengras, we believe that "People Come First." -If you are looking for a -rewarding -career -in the auto industry, you will find what you are -looking -for here at Gengras -Motor Cars. -
Job Summary for Service Manager: We are looking for a -Service Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. - - Benefits for Service Manager:

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• Medical, Dental, and Vision Insurance
  
• Life and Disability Insurance
  
• 401(k)
  
• PTO (3 -weeks starting on Day 1!)
  
• Paid Vacation
  
• Paid Holidays
  
• Paid Training
  
• Growth Opportunities
  
• State-of-the-Art Equipment, Facilities, and Tools
  
  
  Responsibilities of -Service Manager:
  
  
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  • Assist customers in servicing, repairing and explaining each service needed
    
  • Understand customer; match requirements and concerns to various service options
    
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
    
  • Stay up to date on new products, features, accessories and attending product training as required
    
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
    
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
    
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
    
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
    
    
    Qualifications for -Service Manager:
    
    
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    • A minimum of 3 years of experience as a service manager
      
    • Strong focus on providing excellent customer service
      
    • High school diploma or higher education
      
    • Clean driving record & valid driver's license
      
    • Driven personality, eager to improve and able to work within and support internal teams
      
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      We are an equal opportunity employer and prohibit discrimination/harassment without -regard to race, color, religion, age, sex, national origin, disability status, genetics, protected -veteran status, sexual orientation, gender identity or expression, or any other characteristic -protected by federal, state or local laws.

Keywords: Gengras Chevrolet, Hartford , Service Manager, Executive , Hartford, Connecticut