Workforce Manager
Company: VirtualVocations
Location: Hartford
Posted on: November 20, 2023
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Job Description:
A company is looking for a Workforce Manager.
Key Responsibilities:
Forecasting volumes and creating schedules for customer queues
Managing onboarding and offboarding of agents from tools and
systems
Monitoring attendance, PTO, and adherence to service level
agreements
Required Qualifications:
Strong mathematical and data analysis skills, including proficiency
in Excel
Experience in creating schedules and forecasts for workforce
management
Attention to detail and ability to handle messy data
Minimum 15Mbps internet connection, i5 processor, 12GB RAM, and
quiet working environment
Steady power and internet connection
Keywords: VirtualVocations, Hartford , Workforce Manager, Executive , Hartford, Connecticut
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