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Workforce Manager

Company: VirtualVocations
Location: Hartford
Posted on: November 20, 2023

Job Description:

A company is looking for a Workforce Manager.
Key Responsibilities:

Forecasting volumes and creating schedules for customer queues
Managing onboarding and offboarding of agents from tools and systems
Monitoring attendance, PTO, and adherence to service level agreements

Required Qualifications:

Strong mathematical and data analysis skills, including proficiency in Excel
Experience in creating schedules and forecasts for workforce management
Attention to detail and ability to handle messy data
Minimum 15Mbps internet connection, i5 processor, 12GB RAM, and quiet working environment
Steady power and internet connection

Keywords: VirtualVocations, Hartford , Workforce Manager, Executive , Hartford, Connecticut

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