State Government Business Process Operations Leader - Remote

Company: UnitedHealth Group
Location: Hartford
Posted on: May 27, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position will lead our State Government Business Process Operations (BPO) team. This includes managing the existing BPO functions and the creation of BPO teams to support contracts including Medicaid provider enrollment functions, claims processing functions, call center and utilization management. This role is accountable for end-to-end operational delivery, operational procedures and processes, talent/leadership development, and cost management. This role will work with Account leaders to provider the delivery teams to meet contract commitments and SLA's.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

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  Operational performance of large BPO services and delivery teams to meet contractual commitments
  
  
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  Full accountability for performance delivery and achievement of service level agreements
  
  
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  Serve as a catalyst for change, driving continuous improvement to increase effectiveness, client satisfaction, and operating efficiency
  
  
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  Develop and foster strong leadership relationships with internal partners and customers
  
  
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  Communicating operational strategies and performance results to internal leaders and external clients
  
  
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  Break down organizational barriers, build alliances, and gain consensus to ensure results are obtained
  
  
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  Making critical business operations decisions, often with imperfect information or incomplete facts
  
  
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  Developing, prioritizing, and securing funding for investments to strengthen infrastructure of systems, processes, and talent
  
  
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  Monitoring business results and managing day to day performance of the operations staff
  
  
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  Leadership development and succession planning
  
  
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  Meeting operating targets
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
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    10+ years operational management experience
    
    
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    Experience leading large scale BPO organizations (contact centers, claims processing, provider enrollments)
    
    
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    Experience with automation to improve productivity
    
    
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    Business development experience leading a start-up or turnaround
    
    
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    Proven solid leadership and strategic planning skills within a matrixed environment
    
    
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    Proven solid interpersonal skills, ability to work with all levels of management, staff, and external clients
    
    
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    Proven solid problem-solving skills - able to creatively solve challenges using short and long term strategies
    
    
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    Proven self-starter, able to independently lead with minimal oversight
    
    
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    Proven ability to produce superior results in a customer driven environment
    
    
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    Proven ability to lead teams through rapidly changing or difficult business environments
    
    
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    Proven ability to simplify the complex and identify critical levers for business performance and client needs
    
    
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    Demonstrated excellent verbal and written communication skills
    
    
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    Demonstrated high level of analytic and financial capability
    
    
    Preferred Qualification:
    
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    • Bachelor's degree
      
      Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
      California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
      *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Hartford , State Government Business Process Operations Leader - Remote, Government & Protective Services , Hartford, Connecticut