State Government Business Process Operations Leader - Remote
Company: UnitedHealth Group
Location: Hartford
Posted on: May 27, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position will lead our State Government Business Process
Operations (BPO) team. This includes managing the existing BPO
functions and the creation of BPO teams to support contracts
including Medicaid provider enrollment functions, claims processing
functions, call center and utilization management. This role is
accountable for end-to-end operational delivery, operational
procedures and processes, talent/leadership development, and cost
management. This role will work with Account leaders to provider
the delivery teams to meet contract commitments and SLA's.
You'll enjoy the flexibility to work remotely * from anywhere
within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Operational performance of large BPO services and delivery teams to
meet contractual commitments
Full accountability for performance delivery and achievement of
service level agreements
Serve as a catalyst for change, driving continuous improvement to
increase effectiveness, client satisfaction, and operating
efficiency
Develop and foster strong leadership relationships with internal
partners and customers
Communicating operational strategies and performance results to
internal leaders and external clients
Break down organizational barriers, build alliances, and gain
consensus to ensure results are obtained
Making critical business operations decisions, often with imperfect
information or incomplete facts
Developing, prioritizing, and securing funding for investments to
strengthen infrastructure of systems, processes, and talent
Monitoring business results and managing day to day performance of
the operations staff
Leadership development and succession planning
Meeting operating targets
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
10+ years operational management experience
Experience leading large scale BPO organizations (contact centers,
claims processing, provider enrollments)
Experience with automation to improve productivity
Business development experience leading a start-up or
turnaround
Proven solid leadership and strategic planning skills within a
matrixed environment
Proven solid interpersonal skills, ability to work with all levels
of management, staff, and external clients
Proven solid problem-solving skills - able to creatively solve
challenges using short and long term strategies
Proven self-starter, able to independently lead with minimal
oversight
Proven ability to produce superior results in a customer driven
environment
Proven ability to lead teams through rapidly changing or difficult
business environments
Proven ability to simplify the complex and identify critical levers
for business performance and client needs
Demonstrated excellent verbal and written communication skills
Demonstrated high level of analytic and financial capability
Preferred Qualification:
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
California, Colorado, Connecticut, Nevada, New York, Rhode Island,
or Washington Residents Only: The salary range for California,
Colorado, Connecticut, Nevada, New York, Rhode Island or Washington
residents is $118,000 to $226,800. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Hartford , State Government Business Process Operations Leader - Remote, Government & Protective Services , Hartford, Connecticut
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