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Associate Clinical Account Specialist - All Areas

Company: Johnson & Johnson
Location: Hartford
Posted on: October 19, 2020

Job Description:

At Johnson & Johnson, we use technology and the power of teamwork to discover new ways to prevent and overcome the world's the most significant healthcare challenges. Our Corporate, Consumer Health, Medical Devices, and Pharmaceutical teams leverage data, real-world insights, and creative minds to make life-changing healthcare products and medicines. We're disrupting outdated healthcare ecosystems and infusing them with transformative ideas to help people thrive throughout every stage of their lives. With a reach of more than a billion people every day, there's no limit to the impact you can make here. Are you ready to reimagine healthcare?

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Here, your career breakthroughs will change the future of health, in all the best ways. And you'll change, too. You'll be inspired, and you'll inspire people across the world to change how they care for themselves and those they love. Amplify your impact. Join us!

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**JOB SUMMARY**

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The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO-- System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding business--goals.

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**DUTIES & RESPONSIBILITIES**

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Under (e.g. limited supervision, general direction,etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, this position:

- Attend all portions of the ACAS fellowship training program without--exception.
- Engage in dialogue with multiple internal and external business partners and stakeholders, and--formulate solutions based on dialogue and input gained during--training.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities--with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers, site trainers, RBD) and other internal and external--partners.
- Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Prioritize and appropriately respond to requests in a high-stress--environment.
- Maintain composure and problem-solving focus during stressful--interactions.
- Respond daily to requests by email and--voicemail.
- Additional duties include performing administrative work, including managing account documentation,--compliance training requirements, expense reporting, and company system--input.
- Maintaining safe fleet standards according to company--guidelines.
- Responsible for communicating training related issues or opportunities to next management--level
- Responsible for following all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good--condition
- Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures
- Performs other duties assigned as needed

Keywords: Johnson & Johnson, Hartford , Associate Clinical Account Specialist - All Areas , Healthcare , Hartford, Connecticut

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