Medical Device Field Service Technician

Company: PEAK Technical Staffing USA
Location: Hartford
Posted on: June 20, 2022

Job Description:

Overview:

Our client is a global medical device leader focused exclusively on supporting breathing through every stage of life. Their products and brands have a long history within the breathing technology medical device sector and their solutions are designed to enable, enhance, and extend lives.

We are seeking qualified professionals to work as medical device Field Service Technicians comfortable working in clinical, hospital and laboratory settings.

Requirements:

Requires local travel throughout the week.

Overnight travel needs will vary but can be expected.

Must possess a valid driver's license.

Must be able to lift equipment of a minimum of 50 lbs. without limitations or constraints

Must be legally authorized to work in the U.S. and accept employment without sponsorship for employment visa status (e.g., H1B status).

Must comply with vaccination requirements

Education / Experience:

Associate Degree in a technical field OR:

Technical Certificate OR:

Equivalent relevant military experience OR:

1 - 5 years of basic electro-mechanical, electronic, or other troubleshooting experience together with a High School Diploma or GED

Duties:

Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer / product issues and complaints.

Provide prompt, effective and continuous communication with customers and internal collaborators about service call status, ETA's and resolution status.

Promote the sale of service contracts, upgrades, parts, and billable labor revenue.

Develop a solid understanding of Client's Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.

Provide accurate and timely documentation that details field activity, expenses, time distribution, and other information as required.

Regularly interacting and building strong relationships with internal colleagues and customers.

Maintaining proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.

Embrace training and self-development to learn Client's products and applications, including personal and professional development

Maintain a strong desire to learn the Company field service business with aspirations of developing into a full-line representative

Maintain company assets (car, tools and inventories) securely and in working order

Demonstrate behavior that nurtures operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve result and focusing on quality work.

Providing input to leadership as necessary on process, product and business improvement opportunities

Additional Qualifications

Effective customer interaction and communication skills.

Self-starter and motivated to perform optimally during times of high demand.

Ability to work remotely with minimal direction or guidance.

Effective time management

Keywords: PEAK Technical Staffing USA, Hartford , Medical Device Field Service Technician, Healthcare , Hartford, Connecticut