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Patient Experience/Clinical Nutrition Manager - SIGNING BONUS

Company: Trinity Health
Location: Hartford
Posted on: September 22, 2022

Job Description:

Employment Type:Full timeShift:Description:Qualifications:RDN Licensed in the state of Connecticut Masters PreferredThis position will work under the direction of the Senior General Manager with support from the Regional Clinical Nutrition Manager. Responsibilities are divided between overseeing Patient Experience improvements, Clinical Dietetics supervision and call center operations. For the Patient Experience portion, this manager will oversee development and implementation of programs designed to increase the experience of all patients and guests resulting in improved third-party patient satisfaction scores. This includes partnering with nursing and other departments to increase the patient experience. This manager will also be responsible for the daily operations in the call center and of the Clinical Nutrition department including schedules/time keeping, recruitment, orientation, competency assessment, and performance management. Other responsibilities include leading clinical nutrition/quality initiatives, ensuring regulatory compliance, promoting sound nutrition throughout the organization.Functions as the Operations Manager responsible for the direct supervision of supervisors and/or staff and coordination of the day-to-day operations in assigned area of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department. The Operations Manager is responsible for successfully coordinating and directing all activities within the assigned area of the department. Assigned area(s) may include Retail Services, Production and/or Business Manager.Assists in development and management of preliminary program budgets in collaboration with the FANS General Manager. Assists the General Manager with implementation of effective cost reduction plans and processes that support Trinity Health and RHM FANS goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager and staff are appropriately kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. Ensures THS standards, guidelines and approved technology are appropriately and effectively used to support the department operations.Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies.Directly supervises the day-to-day operation of assigned area(s) of the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to the General Manager in support of the overall management of FANS programs. Develops, implements and coordinates operations within the department:Standardization of standing operating procedures related to FANS expense management and operations for assigned areas.Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.)Ensures financial objectives stay on course and drives initiatives with team that contribute to Department, THS and RHM program short and long-term operational excellence.Provides financial control for assigned area(s) and works with local stakeholders and General Manager to prepare and submit program annual revenue and/or expense budgets. Participates in monthly budget reviews with the General Manager to identify budget variances for assigned span of control.Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits. Presents findings and recommendations for improvement to the General Manager.Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related plans as defined by the General Manager.Assists the General Manager to develop and administer Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for assigned span of control. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Conducts line meetings, huddles and unit meetings to keep staff up to date on all key issues. Meets all deadlines for HR related processes.Ensures timely completion of annual performance appraisals; addresses colleague problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the coaching and counseling in cases where disciplinary action or termination is warranted.Follows and holds direct reports accountable for following Trinity Health and THS policies and procedures.Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to follow a project plan for major projects and meet and document milestones to determine schedule of deliverables to advance project outcomes.MINIMUM QUALIFICATIONSMasters degree preferred in institutional management, dietetics or equivalent degree with a minimum of three years progressive experience in the field of healthcare foodservice management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience.Ability to work effectively in a diverse, collaborative, and team oriented culture.Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONSWorks in a well-lighted, well-ventilated area.Frequently exposed to normal food service conditions such as noise, heat and humidity.TRINITY HOSPITALITY SERVICES MISSION STATEMENTIn the spirit of our guiding behaviors, as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry.TRINITY HEALTH MISSION STATEMENT AND GUIDING BEHAVIORSMission: We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us.The Guiding Behaviors are the behaviors necessary for all of us to achieve our Vision. They are:We support each other in serving our patients and communities. We communicate openly, honestly, respectfully and directly. We are fully present. We are all accountable. We trust and assume goodness in intentions. We are continuous learners.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Trinity Health, Hartford , Patient Experience/Clinical Nutrition Manager - SIGNING BONUS, Healthcare , Hartford, Connecticut

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