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Healthcare Administrative Coordinator - Scheduling and Onboarding

Company: GoHealth Urgent Care
Location: Hartford
Posted on: May 25, 2023

Job Description:


Position at Hartford Healthcare GoHealth Urgent Care

At GoHealth Urgent Care, we GO above and beyond for our patients, communities and team members to ensure effortless, personal and connected experiences. That's why we partner with the most innovative and integrated health systems and staff our centers with the most knowledgeable providers.

GoHealth Urgent Care has partnered with Hartford Healthcare, Connecticut's most comprehensive healthcare network, to create a substantial network of urgent care centers throughout Connecticut that put patients and providers first, through delivering superior care and convenience. The partnership provides patients with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools, such as online registration and appointment scheduling.

We're seeking a Provider Coordinator to provide unparalleled onboarding experiences to new providers and build positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience.

Job Requirements:


  • High School Degree or GED required
  • Bachelor's Degree in Business Administration or related field or equivalent experience preferredWork Experience
    • 4+ years of health care experience required
    • 1+ years of provider liaison experience, drug / medical device rep sales preferred.Essential Functions:
      Scheduling & Payroll:
      • Manages and optimizes provider schedule based on provider preferences and center coverage needs
      • Maintains provider daily schedule
      • Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues
        Administrative Support:
        • Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
        • Maintains provider licensing information
        • Requests/processes provider status changes
        • Supports medical director with communications
        • Supports clinical quality and coding audits as neededCredentialing:
          • Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, GoHealth administrators, hospital partners, and new provider
          • Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
          • Monitors timelines and communicates when issues arise with all parties involved
          • Coordinates Physician and Advanced practitioner supervisory agreements
            • Welcomes newly hired candidates to GoHealth and announces new hires to the provider team
            • Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process
            • Coordinates system set up (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners
            • Develops, implements, and manages programs, tools, and strategies to ensure flawless provider onboarding experience, and accelerated acclimation to GoHealth based on feedback from new hires, GoHealth and hospital system partners and other stakeholderOrientation
              • Is the lead person for all orientation activities, including training schedules and communication with provider
              • Makes providers feel welcome by introducing them to other team members, etc.
              • Attends orientation and training activities as time allows
              • Supports Learning & Development team during orientation activities as needed
              • Helps onboard new providers to the different systems they will use (e.g. payroll, scheduling, medical records)
                Interview Coordination:
                • Participates in the day of the interview, including working with provider talent acquisition to ensure the day of the interview is coordinated, coordinating center visits with center leads, showing candidates around a center, providing feedback on candidates, and sharing feedback on the candidate with appropriate parties.
                • Works closely with provider talent acquisition and the medical director to ensure candidates have an unparalleled interviewing experience.
                • Assists with partner interview activities as needed

Keywords: GoHealth Urgent Care, Hartford , Healthcare Administrative Coordinator - Scheduling and Onboarding, Healthcare , Hartford, Connecticut

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