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Patient Services Associate- Hartford- Full Time- Bi-lingual- Closing Shift- $18.50/hr

Company: Community Health Center
Location: Hartford
Posted on: January 11, 2022

Job Description:

The Patient Service Associate will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional Manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
Answers and coordinates phone calls including Script usage
Language Line
Paging system
Transferring calls
ATC queue
Patient Account queu
Nurse Triage queue
Appropriately Recording Telephone encounters via ECW system

Obtain Medical release as needed for patient requested forms
Confirm appointments with patients
Verify insurances
Complete knowledge ofeCw including: Updating pharmacy information for patients
Faxing info from eCw
Managing Recalls via eCw
Obtain and Scan required documents into eCw

Complete knowledge ofCentricity including: Register Patient in with all required fields
Update patient information
Print profiles, Schedules, and recall lists
Place patients on recall list, take patients off, and attach appointments
Open Daily Batch
Post Payments
Balance out end of day for personal batch
Case Creation

Payment management Use of Credit card machine, including end of day reporting
Balance out end of day

Patient Schedules Respond appropriately to agitated patients
Review Schedules daily to ensure accuracy and fill appointment opportunities

May perform other duties and responsibilities as necessary

Qualifications Required: Bilingual required (Spanish)
Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience
Customer Service/Customer Relations
Patient Services/Reception

Keywords: Community Health Center, Hartford , Patient Services Associate- Hartford- Full Time- Bi-lingual- Closing Shift- $18.50/hr, Human Resources , Hartford, Connecticut

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