Technology Operations Specialist

Company: Travelers Insurance
Location: Hartford
Posted on: July 1, 2020

Job Description:

Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Target Openings 1 Job Description Summary Provides support for Distributed based technologies. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical andor business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product, tool andor process and competent in another. The shift for this position is Sun, Mon, Tues 6AM-615PM and Wed 7AM - 1145AM. Primary Job Duties Responsibilities Serves as a technical resource andor provides primary support for at least one product andor tool in the Distributed environment. Independently assesses and resolves incidents and issues associated with Distributed, products andor tools and escalates incidentsproblems when appropriate. Implements complex changes to the environment. Provides quality customer service to all areas within the IT Operations as well as the entire IT organization and business customers. Provides technical direction to associate members of the team when complex problems andor issues are escalated. Executes changes related to Distributed systems to include product database administration, hardware and software installations, upgrades, removals, re configurations and repairs. Position may be in a 247 operation and require alternative work schedules. Minimum Qualifications Two to three years experience in an IT Operations role. Education, Work Experience, Knowledge 3 years of experience in at least the Distributed technology preferred. Able to work independently with demonstrated effective decision making skills for less complex problem situations. Experience conducting small training sessions preferred. Job Specific Technical Skills Competencies Technical Knowledge Candidate must possess technical experience in a production support operation. Demonstrates technical proficiency for at least one product, tool andor process in one discipline. Able to execute routine and complex problem diagnostics, incident andor problem management, change implementation, product installation and support. Position requires a working knowledge of at least one product, tool andor technology in the Distributed, environment. Value People Demonstrates a balanced view of own strengths and weaknesses. Leverages strengths and works to improve in or manage areas of weakness. Able to learn and apply new concepts. Business Knowledge and Partnership Ability to develop strong working relations with all customers. Possess a working knowledge of both the business area and IT as it relates to job responsibilities. Execution Individual must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management. Must be able to solve complex problems in at least one discipline. Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines. Continuous Improvement Mindset Seeks and offers ideas or new ways of doing things that will provide added value to existing company processes. Candid Collaboration and Communications Good written and oral communication skills. Works well in a team environment. Speed and Flexibility Adapts well to change while maintaining focus on achieving quality results. Must be able to handle new andor shifting priorities. Leadership Able to lead small groups in a team setting. Serve as a role model for associate members of team. Environmental Work Schedules Other Position may be in a 247 operation and require alternate work schedules. Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

Keywords: Travelers Insurance, Hartford , Technology Operations Specialist, IT / Software / Systems , Hartford, Connecticut