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End User Software Administrator

Location: Hartford
Posted on: January 14, 2021

Job Description:

Position Title: End User Software Administrator



Location: Primary – Hartford, CT



Division/Department: Information Technology



Reports to: Chief Financial Officer


Job Summary



Responsible for all aspects of company-wide end user software administration including support, software development, programming and reporting. Company software includes SharePoint, Deltek (SQL based), Microsoft Office Suite, and AutoCad.


Essential Functions



- Install, configure, maintain, and troubleshoot workstation application software.



Provide on-call support to all users; maintain a “help desk” database with information on the problem-solving process through to final resolution.



- Create and maintain documentation and/or backup copies of configuration files, settings, versions, software, firmware and manuals.



- Administer local vendor service and support contracts, contacts and service level agreements.



- Recommend, implement, and enforce policies related to software licensing, access and security.



- Provide end user training on equipment and software as necessary.



- Learn appropriate software and hardware used and supported by the organization.



- Manage small to medium sized projects according to agreed-upon budgets and schedules.



- Assume special projects and duties as assigned or requested.


Job Requirements and Qualifications



Education:



- Associates or Bachelors Degree in Information Technology





Training Requirements (licenses, programs, or certificates):



- None





Knowledge Requirements:



- Good understanding of software installation best practices



- Strong customer service orientation



- Written and verbal communication skills



- Advanced computer skills



- Windows 7 & 8 operating systems, Adobe Creative Suite and Microsoft Office suites



- Ability to manage multiple projects, activities and tasks simultaneously.



- SharePoint knowledge a plus





Experience:



- 2+ years of applicable experience



- Experience in the architectural industry a plus

Keywords: , Hartford , End User Software Administrator, IT / Software / Systems , Hartford, Connecticut

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