We are looking for an enthusiastic individual with excellent
communication and problem-solving skills to join a growing team
which provides Managed Services for over 50 customers with global
distribution. The ideal candidate should have a proven track record
of success in a similar/previous role and have the ability to learn
new skills within a fast paced environment. Possessing a can-do
attitude they will be able to manage their own workload in
conjunction with other team members to ensure that all SLAs are
being met within relevant timescales. In return, they will be
provided with a workload that varies from day to day and could span
over a number of different technical roles/areas. Overall, this is
an exciting role based within a challenging, yet rewarding
environment and the successful candidate will be provided with
excellent opportunities for career advancement.
? Prioritizing enquiries/problems across different customers to
meet contractual SLAs, whilst being able to clearly and promptly
identify any issues to be escalated or assigned to another
? Investigating defects/issues with the aim of providing resolution
within agreed timescales.
? Building strong relationships with clients and effectively
? Identifying, designing and developing enhancements to current
systems within set timescales.
? Assisting with workloads of other team members when necessary to
ensure all SLAs within team are met.
? Participate in peer reviews.
? At least two years previous experience working within a software
development role using Java, .NET or C++ (object oriented
programming) is essential.
? Excellent problem solving and troubleshooting skills.
? Strong technical knowledge/background.
? Effective communication skills.
At least two years? experience of working with three or more of the
? HTML, CSS
? JBoss, Web Sphere or Web Logic
? Oracle, SQL Server, DB2
? Jasper Reports
? GT-X, Ciboodle
? Version control
? CRM systems
**University graduate or equivalent third level certification
Travel: 25% to 35% travel maybe required.
Compensation: In addition to a competitive salary CLIENT offers a
highly competitive total rewards compensation and benefits
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected