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Genesys Lead Developer - Telecommute

Company: UnitedHealth Group
Location: Hartford
Posted on: April 5, 2021

Job Description:

Genesys Lead Software Engineer - Telecommute At UnitedHealth Group, we're not just using technology to help millions receive care, we're evolving it. From the most advanced development tools and methodologies to the highest levels of cybersecurity, we're doing, sharing and learning new ways to make technology and health care work better every day. Join us and you'll be challenged to do your life's best work. SM Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliable. There's no room for error. Join us and start doing your life's best work. (sm) You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Provide technical oversight to multiple scrum teams, help implement strategic solutions
  • Partner with IT and Business teams across various organizations to plan for migrations and Day 2 enhancement work
  • Lead Technical Center of Excellence (TCoE) to drive innovations, reduce technical debt and to deliver new capabilities.
  • Development experience using Genesys Suite of technologies (Genesys CTI, Genesys Rule Engine, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace.)
  • Design and Development experience in Routing Applications for Voice routing using Composer / IRD, SCXML is a must and VXML will be of added advantage.
  • Proficient in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Pulse, log analysis tools.
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus.
  • Having a strong knowledge in SDLC.
  • CICD experience with Jenkins and GitHub.
  • Experience with basic Java development is a plus. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Bachelor's degree in Computer Science or equivalent work experience
    • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice & Omni Routing)
    • 5+ years of Genesys Framework and GVP experience
    • Expert in Genesys Rules Engine and rules development
    • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
    • Working knowledge of Cisco Framework, reporting, routing, integrations and multi-channel components.
    • Ability to architect call treatment, routing design and development for new solutions that will be implemented for the customer.
    • Experience in troubleshooting routing issues in production on call
    • Excellent Communication and interpersonal skills
    • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained. Preferred Qualifications:
      • Genesys certification in Routing.
      • Experience in Splunking.
      • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
      • Experience using Cyara for call flow automation testing. Technology Careers with Optum . Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do --your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Genesys, URS, Orchestration Server, Cisco, Routing, Cyara , Hartford, CT, Connecticut, Telecommute, Telecommuter, Telecommuting, Work from home, Work at home, Remote If you want to use your abilities to help us challenge the status quo and achieve on our ambitious mission, this is the right place for you. We are creating and delivering quality health care solutions that deeply impact the health care system. And this means opportunities for people like you to grow and innovate with us. At UnitedHealth Group we work with the largest collection of health related data. It's an opportunity and challenge on an enormous scale using SAS, R/Python, Hadoop, MapReduce and every emerging platform that makes sense for a team that makes the big--- At UnitedHealth Group, the technology and innovation we invent is in service of a future where health care serves everyone more fairly, productively and consistently. We put a series of questions to Pat Keran, Senior Director at Optum, to explain wha--- UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Hartford , Genesys Lead Developer - Telecommute, IT / Software / Systems , Hartford, Connecticut

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