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Field Service Engineer

Company: Service Express, Inc
Location: Hartford
Posted on: November 16, 2021

Job Description:

If you're... * driven by helping others, * energized by solving challenging problems, * passionate about working hands-on with computer hardware, * and motivated by working in collaborative team atmospheres You may be interested in the Field Service Engineer position that we have available! It's an opportunity to join a team that meets the 24/7 data center needs of local customers with a focus on delivering exceptional service with each interaction. This position will require driving to different customer sites, typically within a 100-mile range, for assigned service calls. When participating in the on-call rotation, our field service technicians may have to drive to any one of these locations at any time of the day or night. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you will be expected to participate in periodic training and at times travel out of state. Here's what this position is all about: * Maintain and repair data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts * Understand and deliver on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyalty * Engage Purchasing department for parts inventory, Technical Support partners for escalation process as needed, and local Sales team to help exceed customer expectations * Complete ongoing training in order to develop and/or maintain technical acumen What will help you be successful in this position: * Strong troubleshooting skills with at least a basic knowledge of computer hardware * On-call availability for 24x7 customer needs as part of a scheduled rotation throughout the service team * General field service experience preferred but not required We offer you: * Workplace flexibility that empowers our employees * "Hire the Will and Train the Skill" culture with an effective field service training program * Access to best-in-class support teams within our service-oriented company * Personal growth and advancement opportunities * Paid volunteer hours and birthday off * Several health insurance offerings that start on day one * 50% health club membership reimbursement * Company 401k match Who is Service Express? We are a leader in providing third-party maintenance, specializing in onsite data center support for server, storage and network equipment to help IT teams control costs and optimize infrastructure strategy. As a high growth company, we are seeking talented, curious, passionate individuals, with integrity and a strong work ethic to help us service our customers throughout the globe! We believe people join cultures not companies. Our core value is to cultivate a culture of growth that empowers our people to achieve their personal, professional and financial goals. Our philosophy has always rested on the belief that when our employees achieve their goals, the company will flourish. We continue to grow more every year and our employee and customer focused approach to business has helped generate double-digit growth since our start in 1993. At Service Express, you are more than an employee; you are part of a TEAM of passionate, collaborative, service-oriented people that want to invest in you and support your goals! Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy . For European residents, click here to review our fair processing notice Perks & Benefits Your well-being is important to us. It's why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Keywords: Service Express, Inc, Hartford , Field Service Engineer, IT / Software / Systems , Hartford, Connecticut

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