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Customer Technical Partner WORK FROM HOME

Company: Micro Focus
Location: Hartford
Posted on: January 12, 2022

Job Description:

Customer Technical Partner WORK FROM HOMEJob Description:Customer Technical PartnerWho we are:Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.The Micro Focus Digital Safe suite of products provides compliant message capture, archiving, supervision, analysis, retrieval and data lifecycle management at unmatched speed and scale, with more than 86 petabytes of data stored in the world's largest private cloud archive. Digital Safe customers include international banks, brokerages, governments, and other highly regulated enterprises with demanding compliant archiving requirements.What You Will DoThis is not your typical Technical Account Manager or Customer Success role. At Micro Focus, Customer Technical Partners are subject matter experts who build direct relationships with customers' key business users and technical leads. In their customer-facing role Customer Technical Partners drive product adoption, prepare customers for upgrades, provide best practices and workflow guidance, and work with customers on technical challenges. In their internal capacity Customer Technical Partners are customer advocates, ensuring unique customer workflows are represented, understanding the customer-impact of changes or issues, and providing the voice of the customer user throughout the Digital Safe organization.This team will consist of customer-focused professionals with solid customer management experience, who are energized by dynamic, fast-paced, constantly changing customer environments. This role will assist in the acceleration of our progress for the next stage of our Digital Safe customer experience transformation. Successful candidates thrive on creating exceptional value for the customer.Customer Technical Partners are technical professionals, who are sitting alongside our customer business users to understand their workflows and business requirements. They are prime to drive product adoption and specific non-operational tasks. The ability to tailor the depth of technical conversation based on audience (external or internal) is a core job competency.In their internal capacity, they deliver the customer knowledge to internal stakeholders. CTPs lead and guide to deliver products updates and solutions that meet customer requirements.This role requires people who look for opportunities to understand 'what actually matters to customers' and provide innovative solutions .This is a rare opportunity to be involved in transforming the world's first, and indeed the world's largest SaaS compliance archive. The successful candidate will be self-motivated and passionate about meeting customer requirements, driving change, and developing their career in a demanding and dynamic, constantly changing environment. May require additional hours at time to complete customer, time-bound tasks.The Customer Technical Partner: Works with various customer relationship partners to support customers with primary focus on product adoption and supportUnderstands and documents customer specific eco-system and how MF products support customer business flows. This includes knowledge of front-end workflow progressivelyConverts complex technical concepts/projects/issues into simple business terms for customersSupports customer governance process by supplying required information, alerting on technology items that require attention and joining the customer meetingsResponsible for ensuring all their customer engagements are well organized, rehearsed, technical concepts explained clearly and communication channels well plannedResponsible for keeping pulse of customer satisfaction and raising any alerts for issues (in any area that leads to customer aggravation) that are not handledManages customer engagements to review product releases and changes/feature addition that the release would bringDemos product changes to customersSupports customer technical questions through the upgrade programInvolved in release management process to understand the features planned and provide customer perspectiveParticipates in product roadmap reviews with customersManages internal customer success team training for any product/technology releasesSkills Requirements Skilled communicator o Excellent English verbal and written communications are a mustExcellent presentation skills, with executive presence and ability to simplify complex technical concepts into business termsAbility to tailor depth of technical conversation based on audience (external or internal)Strong technical acumen and ability to engage in continuous self-learning o In-depth technical understanding, with the ability to communicate technical capabilities and issues to business owners.Technology expert and mentor for the teamIf you want to be part of what's next and -find out more about our -available opportunities, visit -Micro Focus Careers.#DiceSD#LI-SD1#LI-RemoteJob:ServicesMicro Focus is proud to be an -Equal Opportunity Employer. - Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected statusJob SummaryJob number: 7023435Date posted : 2022-01-05Profession: Professional ServicesEmployment type: Full time

Keywords: Micro Focus, Hartford , Customer Technical Partner WORK FROM HOME, IT / Software / Systems , Hartford, Connecticut

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