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Remote SaaS Software Customer Experience Director

Company: VirtualVocations
Location: Hartford
Posted on: September 22, 2022

Job Description:

A source for 3D measurement technology is searching for a person to fill their position for a Remote SaaS Software Customer Experience Director.

Individual must be able to fulfill the following responsibilities:
Build, scale, and lead a global team
Share the expansion revenue targets in this SaaS oriented business with the Vice President of Sales
Troubleshoot and resolve customer questions and communicate customer feedback across the organization
Position Requirements Include:

BA/BS degree in engineering, marketing, business or other related field or equivalent work experience
5+ years experience leading customer success managers, customer support, and training teams
Proven experience leading team, driving account growth, driving software adoption, etc
Proven ability to develop strategies, translate them into initiatives and track successful delivery
Demonstrated ability to lead managers and successfully manage global, distributed teams
Possesses a strong management and leadership ability, with communication and interpersonal skills

Keywords: VirtualVocations, Hartford , Remote SaaS Software Customer Experience Director, IT / Software / Systems , Hartford, Connecticut

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