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Telecom Engineer

Company: nLeague Services Inc
Location: Hartford
Posted on: September 24, 2022

Job Description:

Telecom Engineer -Level 3
Location: Hartford, CT
Duration: 12+ Months
Client: DCF
Job Id: 59204

Hybrid Job

SCOPE OF WORK
The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems. - -The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. - -Some support for cellular communication systems and personal computer systems will also be involved.
Position Role and Deliverables:
We currently need a Telecommunications System Engineer to provide centralized and on-site services to DCF staff in various locations around the state. - -The incumbent works under the supervision and direction of the Telecommunications Manager at the Department of Administrative Services/Bureau of Information Technology Solutions (DAS - BITS or BITS) but work is performed in service of the Department of Children and Families (DCF) The home location will be the DCF Central Office in Hartford with remote offices supported around Connecticut. - -Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements.
The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. - -The consultant will work with vendors to provide support services as repairs as required. - -Basic computer skills are needed to place orders, track issues and generate usage reports. - -Some mobile communications support and level 1 Help Desk services may be required from time to time.
Maintaining good customer relations while triaging and resolving issues is key.
Required Skills and Experience:
In addition, the agency requires:
An experience professional demonstrating the following knowledge and skills:
Analysis, design and development of communications systems
Monitoring call accounting system and produce call detail reports as needed
Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
Responsible for daily moves, adds, changes, and repairs as needed
Proactively monitors systems responsiveness, communicated, and report issues
Support contact center platform services and all project related and ongoing operation for voice communication services
Working with vendor and telco for wiring and CO/PRI circuits
Monitoring call accounting system and produce call detail reports as needed
Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
Installation and support of communications hardware and software
Analysis, design and development of communications systems
Network hardware and software installation and support
End user support - face to face and via telephone
Familiarity with cellular communications and mobile devices
Excellent customer service skills
PC Hardware and software use
Additional Preferred Qualifications:
Expertise implementing and supporting Avaya and/or NEC systems
Expertise with video conferencing systems
Experience with Five9 contact center
Experience with SIP trunking

Keywords: nLeague Services Inc, Hartford , Telecom Engineer, IT / Software / Systems , Hartford, Connecticut

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