Telecom Engineer

Company: Midas Management and Research
Location: Hartford
Posted on: January 19, 2023

Job Description:

Role: Telecom Engineer ( DCF )
Location: Hartford, CT 06106 (Hybrid)

Note: Need only Local Candidates
Required Skills and Experience:
An experience professional demonstrating the following knowledge and skills:

• 
  
• Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
  
• Responsible for daily moves, adds, changes, and repairs as needed
  
• Proactively monitors systems responsiveness, communicated, and report issues
  
• Support contact center platform services and all project related and ongoing operation for voice communication services
  
• Working with vendor and telco for wiring and CO/PRI circuits
  
• Monitoring call accounting system and produce call detail reports as needed
  
• Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
  
• Installation and support of communications hardware and software
  
• Analysis, design and development of communications systems
  
• Network hardware and software installation and support
  
• End user support - face to face and via telephone
  
• Familiarity with cellular communications and mobile devices
  
• Excellent customer service skills
  
• PC Hardware and software use
  
  
  Additional Preferred Qualifications:
  
  
  • 
    
  • Expertise implementing and supporting Avaya and/or NEC systems
    
  • Expertise with video conferencing systems
    
  • Experience with Five9 contact center
    
  • Experience with SIP trunking
    
    

Keywords: Midas Management and Research, Hartford , Telecom Engineer, IT / Software / Systems , Hartford, Connecticut