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Telecom Engineer

Company: Midas Management and Research
Location: Hartford
Posted on: January 19, 2023

Job Description:

Role: Telecom Engineer ( DCF )
Location: Hartford, CT 06106 (Hybrid)

Note: Need only Local Candidates
Required Skills and Experience:
An experience professional demonstrating the following knowledge and skills:

  • Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
  • Responsible for daily moves, adds, changes, and repairs as needed
  • Proactively monitors systems responsiveness, communicated, and report issues
  • Support contact center platform services and all project related and ongoing operation for voice communication services
  • Working with vendor and telco for wiring and CO/PRI circuits
  • Monitoring call accounting system and produce call detail reports as needed
  • Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
  • Installation and support of communications hardware and software
  • Analysis, design and development of communications systems
  • Network hardware and software installation and support
  • End user support - face to face and via telephone
  • Familiarity with cellular communications and mobile devices
  • Excellent customer service skills
  • PC Hardware and software use

    Additional Preferred Qualifications:

    • Expertise implementing and supporting Avaya and/or NEC systems
    • Expertise with video conferencing systems
    • Experience with Five9 contact center
    • Experience with SIP trunking

Keywords: Midas Management and Research, Hartford , Telecom Engineer, IT / Software / Systems , Hartford, Connecticut

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