Field Service Engineer

Company: HP
Location: Hartford
Posted on: March 19, 2023

Job Description:

• Perform installations, training, maintenance, and repairs on customer equipment.
• Determine site and equipment requirements.
• Understand customer goals and identify the consequences of various solutions.
• Work according to the project plan, installation plan, an escalation plan. Configure system hardware, software, and network components.
• Assemble and integrate system/product and verifies system/product operation.
• Use proactive monitoring procedures to identify problem prevention opportunities.
• Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures. Qualifications:
  • Broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices.
  • Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
  • Knowledge of assigned HP hardware system platforms.
  • Familiar with networking and all supported operating system platforms (i.e. HP- UX, NT, Linux, etc.)
  • Knowledge of high availability system environments.
  • Strong communication skills both verbal and written.
  • Strong Customer relationship building skills Ability to manage complex Customer problems.
  • Ability to perform while under high-pressure situations.
  • Project management, analysis, communication, scheduling, controlling, and presentation skills.
  • Good teamwork with peers and HP personnel.
  • Demonstrate consistent, acceptable performance of all business fundamentals.
  • Knowledge of portfolio of services.
  • Basic knowledge of change management process and tools available.
  • Schedule and participate in on-site account support meetings both internal and external . Special Skills:
    • Knowledge of Color Management
    • Knowledge of inkjet printing technology
    • Strong mechanical skills
    • Strong pneumatic skills
    • Strong electrical and electronic skills
    • Strong computer/network skills
    • Field Service experience, ability to work autonomously
    • Valid driver's license in good standing, ability to lift, bend and stoop throughout the day as necessary to repair printers.
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      About HP
      
      You're out to reimagine and reinvent what's possible-in your career as well as the world around you.
      
      So
      are we. We love taking on tough challenges, disrupting the status quo,
      and creating what's next. We're in search of talented people who are
      inspired by big challenges, driven to learn and grow, and dedicated to
      making a meaningful difference.
      
      HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
      
      Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.
      
      From the boardroom to factory floor, we create a culture where everyone is
      respected and where people can be themselves, while being a part of
      something bigger than themselves. We celebrate the notion that you can
      belong at HP and bring your authentic self to work each and every day.
      When you do that, you're more innovative and that helps grow our bottom
      line. Come to HP and thrive!
      
      About HP
      
      You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
      
      HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
      
      Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Keywords: HP, Hartford , Field Service Engineer, IT / Software / Systems , Hartford, Connecticut