BDSI Senior Support Engineer (PR3) - 26-01314

Company: NavitasPartners
Location: New York City
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Title Senior Support Engineer (PR3) Location Remote (New York) Duration 1 Year Position Overview We are seeking an experienced Senior Support Engineer to support a large-scale Business Diversity Software implementation . This role partners closely with a Senior Technical Lead , development teams, and stakeholders to ensure reliable delivery, seamless integration, security compliance, and operational stability of the platform. The ideal candidate brings strong hands-on technical expertise, cloud architecture experience, and the ability to support a hybrid solution leveraging custom development and Commercial Off-The-Shelf (COTS) platforms . Key Responsibilities Technical Delivery & Support Ensure reliable technology delivery and operational stability of a business diversity software solution Collaborate with technical leadership and development teams to provide advanced troubleshooting and technical guidance Analyze and resolve complex technical issues during development, testing, deployment, and post-production support Assist with configuration, customization, and integration of COTS solutions Design and implement solutions combining custom development and SaaS platforms Hands-On Engineering Provide hands-on support including writing and reviewing code as needed Configure SaaS platforms and supporting infrastructure Create and maintain technical documentation, architecture diagrams, and operational procedures Build automation pipelines and system integrations Submit and manage technical requests such as: Build of Materials (BOM) Firewall rule updates Security and infrastructure changes Security & Compliance Partner with internal security teams to ensure compliance throughout the development lifecycle Ensure adherence to legal, technological, and operational standards Proactively identify risks, dependencies, and potential technical roadblocks Collaboration & Stakeholder Engagement Work with both technical and business stakeholders to define project goals, scope, and risks Provide ongoing technical support to internal teams and stakeholders Maintain a strong understanding of project objectives, timelines, and deliverables Mandatory Skills & Experience Candidates must meet all mandatory requirements Technical Expertise Bachelor’s degree in Computer Science or a related field Minimum 8 years of experience in software development, technical architecture, or technical leadership roles Experience with cloud-based SaaS platforms , such as: CRM, workflow, or enterprise service management tools Hands-on experience with at least one programming language: Java, Python, C#, C++, JavaScript, or Go Strong knowledge of cloud-based architectures with hands-on experience using Azure or AWS Experience working in Agile development environments (Scrum, Kanban, SAFe preferred) Excellent analytical, troubleshooting, and problem-solving skills DevOps Hands-on experience with DevOps tools such as: Azure DevOps, Jenkins, JIRA Demonstrated experience building CI/CD automation pipelines Communication & Collaboration Strong verbal and written communication skills Proven ability to collaborate effectively with cross-functional teams Strong interpersonal and stakeholder management skills Project & Organizational Skills Ability to manage multiple initiatives concurrently Comfortable working independently as well as in a team environment Preferred / Nice-to-Have Skills Experience analyzing and interpreting business policies and procedures Ability to document non-functional requirements in collaboration with cross-functional teams Strong attention to detail and organizational skills Experience with business diversity, compliance, or government-related systems Familiarity with business diversity management platforms or similar solutions

Keywords: NavitasPartners, Hartford , BDSI Senior Support Engineer (PR3) - 26-01314, IT / Software / Systems , New York City, Connecticut