Help Desk Manager (Mid-Level)
Company: IPS Technology Services
Location: Albany
Posted on: February 19, 2026
|
|
|
Job Description:
Job Description Job Description Job Title: Job Title: Help Desk
Manager (Mid-Level) Duration in months: 30 Location: Albany, NY
Work Mode: Onsite/Hybrid Interview Process: Webcasting Experience:
5 years Mandatory Documents: Resume Passport Copy mandatory for Non
USA Citizens Copy of Visa Stamping Page Three Professional
References Copy of Driver License (USA Citizens) Requested
Qualification: 60 months of experience providing L1 and/or L2 help
desk support to end users via telephone, email, in-person
Experience 40 months experience setting up end-user workstations
with telephones, monitors, keyboards, mice, laptop docking station
40 months experience supporting users with Office 365 applications
including Outlook, Word, Excel and PowerPoint 40 months experience
diagnosing and repairing issues with HP and/or Xerox multi-
function devices 40 months experience in using and also supporting
users with Webex functionality 36 months experience working with
ServiceNow IT Workflows including monitoring assigned work,
searching and reporting functions. Experience with NYS ITSM is
preferred but not required. 36 months experience with imaging
laptops If you are interested, please send your Updated Resume with
the following info at the earliest. Full Legal Name: Current City,
State, Zip: Interview Availability: Start availability: Work
Authorization: Phone No: Hourly Rate:
Keywords: IPS Technology Services, Hartford , Help Desk Manager (Mid-Level), IT / Software / Systems , Albany, Connecticut
