Licensing Division Manager
Company: Massachusetts Gaming Commission
Location: Boston
Posted on: April 2, 2026
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Job Description:
The Massachusetts Gaming Commission (MGC) seeks to hire a
Licensing Division Manager. With direction and oversight from the
Licensing Division Chief, this role is responsible for overseeing
the day-to-day operations of the Licensing Division. The MGC’s
Licensing Division manages the licensing operations for gaming
companies, sports wagering companies, employees, vendors, gaming
schools, as well as alcohol licensing on behalf of the Commission.
The Division works closely with the other Divisions within the
Investigations and Enforcement Bureau (including Financial
Investigations, Gaming Enforcement, Gaming Agents, and Chief
Enforcement Counsel). Duties and responsibilities include, but are
not limited to, the following : Strategic & Operational Oversight:
· Oversee the receipt and review of license application materials
relative to licenses issued by MGC for accuracy, completeness, and
compliance with applicable statutes and regulations; · Oversee
staff communications with applicants and licensees via
correspondence, email, or phone regarding submitted materials or to
obtain additional information; · Ensure compliance by Division
staff with respect to their roles and responsibilities, the open
meeting law, public records law, state ethics law, codes of
conduct, and administrative procedures; and · Ensure that
applications, correspondence and data entry are completed in
compliance with processing timelines. Team Leadership &
Management\: · Train Division staff on licensing policies and
procedures; · Direct daily operations of the Licensing Division
teams, including workload management, staff supervision, and
performance reviews; · Provide recommendations regarding personnel
actions related to Division staff; and · Mentor and develop a
diverse team of professionals, promoting a culture of
collaboration, continuous learning and career growth. Additional
Responsibilities: · Create, run, and analyze reports; prepare
recommendations for the Division Chief based on those metrics for
process improvement; · Collaborate with other Divisions and
external stakeholders to ensure the proper licensing of each
regulated entity; · Assist with the drafting of recommendations and
presentations for consideration by the Commission; and · Travel to
various sites as required; and · Other duties as assigned. ·
Ability to understand the laws, rules, regulations, policies,
procedures, standards, and guidelines governing all MGC activities,
including G.L. c. 23K, G.L. c. 23N, and 205 CMR; · Strong
communication skills, both verbal and written; · Strong planning,
organizing, and coordinating skills; · Detail oriented; · Ability
to provide technical assistance, training and instruction; ·
Critical thinking skills, using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems; · Proficient with Microsoft Office
applications including Access, Excel, Word, Outlook, PowerPoint,
and SharePoint; · Ability to read, analyze, and interpret and
create business and financial reports. Experience, Education, and
Training · At least 3 years of supervisory experience · Proven
leadership, project management, and team-building skills ·
Bachelor’s degree preferred · Regulatory experience in the casino
gaming industry or other licensing regulatory compliance experience
strongly preferred Our Benefits : Hybrid work environment; MA State
Retirement Plan (pension); a 9000 sq. foot on-site fitness center;
tuition Remission for yourself and your spouse to MA Community
Colleges and State Universities; medical, dental, vision, life, and
disability insurance; deferred compensation 457(b) plan; flexible
spending for healthcare, daycare, and transportation; 15 vacation
days to start, 12 paid holidays, three personal days and 15 sick
days per year. The MGC offers a hybrid work environment and
requires staff to work at least two days in the Boston Office.
Based on business needs, additional in-office days may be required.
First consideration will be given to applications received within
14 days of the job posting date. Salary is commensurate with
experience. The successful candidate must pass an extensive
background check conducted by the Massachusetts State Police. It
includes a full credit check, CORI (Criminal Offender Record
Information), fingerprinting, drug test, reference checks, review
of IRS Income Tax Transcripts for the last four years, and a
Certificate of Good Standing from the Massachusetts Dept. of
Revenue (DOR). The Massachusetts Gaming Commission is responsible
for the implementation of the expanded gaming law (Chapter 194 of
the Acts of 2011) and regulatory oversight of G.L. chapter 23K
(casino gaming), chapter 23N (sports wagering), and chapter 128A
(horse racing). Under these laws, the Commission is tasked with
establishing a regulatory framework for the solicitation,
licensing, taxation, and oversight of a maximum of three casino
licenses and one slots parlor only license, the provision of
in-person and digital sports wagering, and the live and
simulcasting of horse racing in Massachusetts. Tell us about a
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Keywords: Massachusetts Gaming Commission, Hartford , Licensing Division Manager, IT / Software / Systems , Boston, Connecticut
