District Manager

Company: Go Configure
Location: Hartford
Posted on: September 13, 2020

Job Description:

The District Field Manager will manage their assigned districts comprised of client stores, customers, and independent contractors to deliver exceptional service and maximize profitability.

Resource Evaluation, Recruitment, and Tech Vetting

Evaluation of district needs and procurement of resources to ensure adequate coverage

Assist in recruitment of technicians by screening 1099 technicians

Provide system, process and service training for new technicians

Accompany technicians or initial service orders for proper evaluation and skill development

Service Provider Development, Mentoring, and Support

Maintain a good business relationship with current technicians and service providers

Coach to improve tech service performance and compliance

Promote new products, program awareness and potential opportunities while providing product training, resources and skill set development

Perform tech audits and service quality inspections

Work to improve efficiencies and develop service provider business/ growth

Identify negative trends, behavioral issues and provide a plan for improvement and/or replacement

Drive the expectations of Go Configure and our customers

P&L Profit and Loss

Manager to evaluate and execute sound financial decisions to ensure profitability

Understand and be able to positively impact aspects of P&L

Negotiate technicians commission rate, commission increase, and coverage agreements

Process special pay requests and provide resolution to bill amount and commission disputes

Business Development, Client and Store Relationships

Maintain good business relationships with our clients, stores and mutual customers to provide exceptional service experience and continuously improve confidence

Conduct frequent store visits and actively participate in meetings, company initiatives, and special projects

Master all current and new products and establish efficiencies needed to serve in multiple roles and environments

Function as initial point of contact for store and client to prevent further escalation and ensure absolute and immediate solutions.

Evaluate current relationships and recommend any identified changes, improvements and or opportunities with Strategic Planning team

Understand and uphold all Go Configure and client expectations, business practices and service level agreements

Possess the skill and aptitude to successfully operate as your business

Maintain all applicable system settings and administer service provider detail to ensure proper support of client with a focus on the highest quality service

Conduct frequent store visits and actively participate in meetings, company initiatives, and special projects

High-Level Escalations

Field Managers will assist in mediation, inspection, and resolution of damage claims.

Supervisory Responsibility

Supervises field technicians

Education and Experience

High School Diploma required

College, Certification or Vocational Equivalent desired

Three or more years of service industry experience

Two or more years of supervisory experience desired

Experience in Team and Project Management

Possess and maintain a valid driver’s license and automobile insurance

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified.

Keywords: Go Configure, Hartford , District Manager, Other , Hartford, Connecticut