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Field Service Electrician

Company: Sunrun
Location: Hartford
Posted on: November 21, 2020

Job Description:

Overview: The Field Service Technician is responsible for the management, scheduling, and completion of all service and warranty related work.  The Field Service Technician must have the ability to work both independently and as a member of the branch team. This position will interact closely with the Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the Field Service Team.

Responsibilities: Organize, lead, and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction

Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations

Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues

Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce

May lead regular meetings to align and train the local field service team on best practices

May support the on-boarding and training of new members of the field service team

Assist with other branch tasks including inspections and site audits when assigned

Qualifications: REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

High School diploma is required, college degree is preferred

Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

Knowledge of the NEC and applicable codes and standards

1 - 3 years of previous field construction or solar experience required

Must be a motivated team player, looking to succeed

PV design or PV electrical experience is preferred

Excellent customer service skills

Excellent verbal and written communication skills

Excellent organizational and time management skills

Professional appearance and interaction

Strong computer skills

Ability to drive to multiple sites throughout the day. Must maintain a clean driving record with ability to pass driving background check. Must be 21 years of age to qualify as an authorized driver

Ability to work independently and make sound decisions with regard to safety

Ability to work safely in a branch/warehouse environment

Ability to operate office equipment including computers and determine accuracy of work

Ability to interact with coworkers and participate in meetings

PHYSICAL DEMANDS

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

Ability to climb ladders

Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

Ability to work and maintain balance on roofs and other areas of height

Ability to work in the sun and possibly low light conditions

Ability to walk on rafters, roof tiles, and roof shingles without damage

Ability to distinguish colors such as red, black, yellow, white, green

Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

Ability to hear verbal commands and warnings

Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Solar Careers For All: Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun, Hartford , Field Service Electrician, Other , Hartford, Connecticut

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