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Help Desk Service Specialist - Level 3

Company: OneAPPS
Location: Hartford
Posted on: February 20, 2021

Job Description:

HelloGreetings from OneAPPS.At OneAPPS, we are looking for Help Desk Service Specialist - Level 3 on contract for one of our direct client projects. If you are interested in applying to this opportunity, please let me know the expecting pay rate and best time for a quick discussion.Title: Help Desk Service Specialist - Level 3 Location: Hartford, CT for a 1-year contract. Experience as a Network Engineer-Intermediate ; LAN Administrator-Intermediate ; Systems Administrator-Intermediate ; Network Engineer-Associate ; LAN Administrator-Associate may substitute for all of the required experience.

  • Ensure that all customer email and support ticket inquiries, requesting assistance or user access and account maintenance are immediately resolved.
  • Perform basic operation, onboarding of new employers, monitoring, trouble shooting of user accounts and about account status through VAMS.
  • Assist with the documentation of processes and procedures for both individuals and groups.
  • Handle support issues remotely via phone, web team interactive session, or remote support software tools.
  • Triage user functional questions that cannot be addressed to the appropriate staff as needed and provide follow-up to ensure issues are handled.
  • Assist user's general policy questions, VAMS troubleshooting and guidance with the process workflow.
  • Assist with roster upload in VAMS system for all types of employers (Organizations/Self-employed/Independent contractors).
  • Troubleshoot user log-in problems and assist users in triaging account and access problems.
  • Coordinate Technology learning with business users and provide the primary Business Analyst services for statewide users.
  • Assist with additional Training of VAMS to client staff and external users (Employers).
    • Verifying the accuracy of the interface through testing and validation, testing both incoming and outgoing data quality.
    • Updating the status of clinics in the onboarding traceability spreadsheet
    • Identify training needs and organize training interventions to meet data quality standards.
    • Schedule, facilitate, and attend meetings both at client and with vendors and clinics to review status and resolve issues.
    • Create and implement data quality analysis processes and workflows in the production environment. - provided by Dice

Keywords: OneAPPS, Hartford , Help Desk Service Specialist - Level 3, Other , Hartford, Connecticut

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