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Help Desk Specialist

Company: Dahl Consulting
Location: Hartford
Posted on: February 21, 2021

Job Description:

Title: Help Desk SpecialistLocation: Working remotely till Hartford office opens up. Candidates should be based in the Hartford or CT area.This is a 6 month assignment with possibility for extension or conversion.Pay Rate: $20-25/hour plus benefits (health, dental, life insurance, 401K)Dahl Consulting is currently partnering with a leading supplier in the Insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Help Desk. Interested? Get more details below!Description:This is a Monday-Friday role - 7AM to 6PM EST. 8 hour shift - 7-4PM or 8-5PM.Working remotely till Hartford office opens up. Candidates should be based in the Hartford or CT area.Primary Duties:--- Troubleshoots problems and provides or obtains a timely resolution--- Answers calls related to PC and host applications, hardware capabilities and connectivity problems--- Fully functioning technical resource for trouble-shooting problems and developing timely and effective responses related to application systems, PC software and hardware capabilities--- Understands established service level agreements, and effectively works to meet or exceed those standards--- Identifies and communicates operational issues, provides input regarding appropriate solutions and effectively implements the chosen approach. Document new solutions or procedures to submit into knowledgebase.Competencies:--- Technical Knowledge* Experience a plus: Windows 10, MS Office 365, Remedy Ticketing System, Remote tools, iPhone and Android troubleshooting

Keywords: Dahl Consulting, Hartford , Help Desk Specialist, Other , Hartford, Connecticut

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