Help Desk Specialist
Company: Dahl Consulting
Location: Hartford
Posted on: February 21, 2021
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Job Description:
Title: Help Desk SpecialistLocation: Working remotely till
Hartford office opens up. Candidates should be based in the
Hartford or CT area.This is a 6 month assignment with possibility
for extension or conversion.Pay Rate: $20-25/hour plus benefits
(health, dental, life insurance, 401K)Dahl Consulting is currently
partnering with a leading supplier in the Insurance industry. We
work one-on-one with great candidates to help connect them with
local employment opportunities. This company is hiring a Help Desk.
Interested? Get more details below!Description:This is a
Monday-Friday role - 7AM to 6PM EST. 8 hour shift - 7-4PM or
8-5PM.Working remotely till Hartford office opens up. Candidates
should be based in the Hartford or CT area.Primary Duties:---
Troubleshoots problems and provides or obtains a timely
resolution--- Answers calls related to PC and host applications,
hardware capabilities and connectivity problems--- Fully
functioning technical resource for trouble-shooting problems and
developing timely and effective responses related to application
systems, PC software and hardware capabilities--- Understands
established service level agreements, and effectively works to meet
or exceed those standards--- Identifies and communicates
operational issues, provides input regarding appropriate solutions
and effectively implements the chosen approach. Document new
solutions or procedures to submit into
knowledgebase.Competencies:--- Technical Knowledge* Experience a
plus: Windows 10, MS Office 365, Remedy Ticketing System, Remote
tools, iPhone and Android troubleshooting
Keywords: Dahl Consulting, Hartford , Help Desk Specialist, Other , Hartford, Connecticut
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