Client Support Training Specialist - Remote till Covid - C2H
Company: Orpine.com
Location: Hartford
Posted on: April 2, 2021
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Job Description:
Job Title: Systems Support Specialist Location: Hartford,
ConnecticutDuration: ContractDescription:Client Support Training
SpecialistIn this position, you will work in a dynamic,
professional, client service-oriented environment with financial
institution clients. You have the unique opportunity to
representand work directly with our clients. You will educate
clients on a the P24 project; ROBO Data Center Migration to Johns
Creek Data Center. You will be responsible for educating our
clients on various aspects of the project including client
responsibilities, project timelines, client publications, client
testing and other important aspects of the project. You will also
have responsibility to train our P24 customer support team and work
closely with our P24 Project Manager, technical support associates
and service notification team. Requests for support are received
via multiple channels, including telephone, email, self-service
case tools and internal business partners.You will identify
opportunities to improve the client experience that will drive
business results.ABOUT THE BUSINESS:Bank Solutions delivers
comprehensive bank platforms and valuable products and services for
community, mid-tier, and large financial institutions.bank
platforms - Cleartouch, DNA, Precision, Premier, Signature - enable
banks to efficiently manage a wide range of activities such as
account opening, deposits, withdrawals, loans, customer information
management, and general ledger and accounting tasks. Each bank
platform has unique capabilities, but they all help our clients
improve customer service and streamline their back-office
operations.YOUR ESSENTIAL JOB RESPONSIBILITIES:--- You will work
directly with clients, training and holding workshops via Webex or
a web-based instructor-led tool on the project so they have a full
understanding of the project which will lead to a successful
migration. You are responsible for sharing best practices and
recommendations.--- Facilitate regularly scheduled
training/workshop sessions for clients in small and large group
settings.--- You will have the opportunity to work collaboratively
with other training specialists, instructional designers, technical
writers and registrars to meet the highest quality standard in
client education.--- You are a person who exhibits a passion for
learning and teaching, who steps into the client's shoes to
understand the clients need and holds yourself accountable to
commit with high quality.--- Assist in the development or
maintenance of learning materials.--- Works primarily within direct
Client Services team. Interacts and works in partnership with other
provided contacts.--- Ensures successful and timely completion of
assigned special projects and requests.--- Effectively organize and
present information to Subject Matter Experts.--- Utilize the tools
and systems provided to complete assigned responsibilities---
Attain a general knowledge of select products within a designated
domain and basic knowledge of roducts that interface with your
designated product domain.--- Understanding of technical
troubleshooting approaches, tools and techniques, and ability to
anticipate, recognize, and resolve technical (hardware, software,
application, browsers, Operational systems or operational)
problems.--- Weekend work may be required as well as after hours if
production issues occur or validation and testing required.---
Performs other duties as required, e.g. client support calls The
above statements are intended only to describe the general nature
of the job and should not be construed as an all-inclusive list of
position responsibilities.QUALIFICATIONS:Education & Experience---
High School Diploma required--- 1-2 years of training experience---
1-2 years of phone support or equivalent experience with client
support--- 1-2 years of banking experience preferred--- Proficient
in Microsoft Office products, video editing, Webex and other
related development toolsSkills, Knowledge, & Abilities--- Client
Focus: Demonstrate ability to work independently to resolve a
majority of client inquiries and manage engagements to provide a
positive client experience. Customer-oriented approach to handing
client calls/cases (via phone, e-mail, or case).--- Communication
Skills: Proficient written and verbal communication skills.
Proficient interpersonal skills with internal and external
stakeholders.--- Collaborative: Actively engage with others to help
the team succeed. Actively listen as well as share ideas and
workload respectfully.--- Innovative: Evaluate everything we do and
create with an innovative mindset looking for ways to support our
clients and improve our processes.--- Life-long learning/teaching:
Always looking for new opportunities to learn and own your
development plan. Consistently share what you know and have learned
with others to build up the skill sets of the entire team.---
Result Orientation: Ability to organize and plan out time between
various activities. Executes more than one activity or task
simultaneously and delivers on performance targets/expectations.---
Leadership: Ability to influence clients effectively.--- Positive
and passionate: Maintain an infectious "Can Do" attitude that is
fueled by a passion for our clients and our work.--- Industry
Knowledge: Basic understanding of the banking/financial services
industry.--- Technical Knowledge: Ability to use summarization and
simplification techniques to explain technical concepts in simple,
clear language appropriate to the audience; Ability to monitor,
measure, and optimize individual and combined utilization of
application, hardware, software and telecommunications components
to meet customer requirements. - provided by Dice
Keywords: Orpine.com, Hartford , Client Support Training Specialist - Remote till Covid - C2H, Other , Hartford, Connecticut
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