User Experience Lead-Business Insurance
Company: Travelers
Location: Hartford
Posted on: April 3, 2021
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Job Description:
Company Summary Taking care of our customers, our communities
and each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do it.
Target Openings 1 Job Description Summary Under general
supervision, works independently on projects and is self-directed.
UX lead partners with a collaborative, cross-functional team to
research, design and usability test digital experiences. This
position will report to the Journey Value Stream and support the
Experience for our Business Insurance customers. Primary Job Duties
Responsibilities Serves as the key point of accountability for UX
efforts on multiple projects. Advocates for user-centered design
approaches. May support the recruitment and growth of outstanding
UX professionals by providing coaching and mentorship. Contributes
to a dynamic team environment through collaboration,
experimentation, agility, and vigorous inquiry, while maintaining
high expectations and attention to detail. Participates in the
creation and evolution of design systems and best practices that
account for user needs and context, while reinforcing brand values
and standards. Ensures adherence to UX guidelines across projects.
Informs UX resource allocation during ideation, prioritization,
development, and quality assurance phases of projects. Plans and
serves as facilitator or observer for UX research and testing
efforts. Conducts competitive research and analysis. Reports
research findings to stakeholders. Translates these findings into
design solutions. Creates artifacts that include personas, journey
maps, user workflows, information architecture, wireframes, and
interactive prototypes, within project timelines and budgets. May
manage vendor relationships for outsourced UX activities. Minimum
Qualifications Bachelor's degree in graphic design, psychology,
human factors, social sciences or related field or 5 years of User
Experience work experience required. Education, Work Experience,
Knowledge Typical incumbent experience level 5+ years Job Specific
Technical Skills Competencies Strong communication, organization,
time management and interpersonal skills. Familiarity or basic
understating of web-based technologies. Experience with wireframing
prototyping software. Experience in conducting end user research
and interviews. Environmental Work Schedules Other Travel
Requirements Travel Occasionally Employment Practices Travelers is
an equal opportunity employer. We value the unique abilities and
talents each individual brings to our organization and recognize
that we benefit in numerous ways from our differences. If you have
questions regarding the physical requirements of this role, please
send us an email so we may assist you. Travelers reserves the right
to fill this position at a level above or below the level included
in this posting.
Keywords: Travelers, Hartford , User Experience Lead-Business Insurance, Other , Hartford, Connecticut
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