Veterans Preferred - Service Cloud Delivery Lead
Company: Accenture
Location: Hartford
Posted on: April 8, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Job Description Ready
to fast-track your Salesforce career? Join the largest team of
Salesforce certified professionals in the industry and champion
innovation, leverage deep and cutting-edge Salesforce expertise and
pioneer solutions to help transform the world's leading
organizations and governments. Ready to solve complex problems?
Advance your skills? Deliver next-generation Salesforce solutions?
Now is the perfect time for you to join the Accenture Salesforce
team, where you'll: Expand your experience with over 200
intelligent tools across all 12 Salesforce-recognized industries.
Lead in the development and implementation of new Salesforce-based
solutions. Benefit from our long-standing partnership with
Salesforce to access the coolest Salesforce technologies, like
Lightning, Einstein and Bolt, so you can put them to meaningful
applications at scale. Join more than 11,800 skilled Salesforce
professionals, collaborating across multiple areas to drive
enterprise-wide transformational projects on a global scale. Build
new skills and strengthen your expertise with unparalleled training
and support- whether you're taking the more than 4,200 unique
Salesforce certifications or working towards your Certified
Technical Architect (CTA) certification. Join Accenture and be
empowered with innovative tools, continuous learning and a global
community. Job Description Salesforce Service Cloud professionals
demonstrate skills in Salesforce which is the leader in CRM
solutions for customer relationship management software and cloud
computing. Strong Service Cloud knowledge is required - both
functionally and technically - to help clients across multiple
industries design, architect and implement improvements to their
Service, Field Service and Customer capabilities. The successful
candidate will be known as an expert internally and externally.
Using technical expertise, business acumen and fluid communication
skills to translate the possible into reality. The candidate will
be able to design solutions that span multiple platforms and
include integration and authentication across systems; articulate
design considerations, trade-offs, benefits, and recommendations.
Ability to manage the architecture solution implementation and
build trusted relationship with clients. The Delivery Lead will
have support from the Global Delivery Group as well as from local
support resources provided by the global team. For now, all
Accenture business travel, international and domestic, is currently
restricted to client-essential sales/delivery activity only. Please
note: The safety and well-being of our people continues to be the
top priority, and our decisions around travel are informed by
government COVID-19 response directives, recommendations from
leading health authorities and guidance from a number of infectious
disease experts. Typical Day Snapshot Lead implementation
engagement and provide engagement leadership: Assess engagement
performance, risks, issues and impact on solution and service
delivery commitments, client relationships, etc. Own development of
plan to review and manage client expectations throughout delivery
and ensure the values we are delivering are in line with client
expectations. Create an integrated project plan from the individual
project plans, showing the high-level flow of project milestones
and dependencies across projects. Use the plan to rebalance work
and manage variances across projects. Lead business and functional
requirements definition and prioritization/scoping of requirements
Monitor and control the quality management process, manage
expectations, conduct milestone reviews, manage process
performance, conduct continuous improvement and causal analysis
activities. Monitor all issues that affect the team, project, or
program and potential risks. Manage program/project's financial,
resource strategy and contingency Disseminate best practices on
solution positioning and delivery Build and maintain high
performance teams Support pre-sales activities inclusive of
participating in sales calls and proposal development
Qualifications Basic Qualifications Minimum of 2 years of
experience in with a focus on Service Cloud - Contact Center,
Customer Service and/or Field Service Lightning experience A
minimum of 3 years of progressive experience in project management,
business analysis, and technology implementation in full life-cycle
Cloud/CRM engagements A minimum of 3 years' experience in Cloud
Computing project implementation - Well rounded in both functional
and technical aspects of a CRM engagement A minimum of 2 years of
experience leading teams Bachelor's degree or equivalent (minimum
12 years) work experience. (If Associates Degree, must have minimum
6 years' work experience) Preferred Skills Experience in Cloud
Computing (SaaS, PaaS) and , either through work at industry
participants or consulting to the industry. Experience working with
contact centers, associated business processes, and omnichannel
platforms Excellent communication and presentation skills Ability
to adapt to dynamic work environment and be creative within a team
Customer oriented and great at building client relationships Strong
background in Cloud Computing solutions --Do you have a passion for
using new technologies to make a positive impact on business and
cod computing strategy, systems design, integration, implementation
and management. Previous experience in leading up an Application
Functional team (Configuration, customization, development) or
Application Integration team (including data integration/data
modeling) Consulting experience with medium to large consulting
firms focusing on cloud computing related consulting (solution
architecture, storage, SaaS, multi-tenant computing, large scale
computing environments, etc ). Experience managing multi-shore
projects PMP and other project management certification preferred
and other cloud platform certifications Very strong work ethic with
a customer service focus (high intensity). 5 years of consulting
experience preferred; executive level sales support experience in
consulting/professional services. Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented
environment. Proven ability to work creatively and analytically in
a problem-solving environment Desire to work in an information
systems environment. Excellent communication (written and oral) and
interpersonal skills. Excellent leadership and management skills.
**Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States and with
Accenture. Equal Employment Opportunity Statement Accenture is an
Equal Opportunity Employer. We believe that no one should be
discriminated against because of their differences, such as age,
disability, ethnicity, gender, gender identity and expression,
religion or sexual orientation. Our rich diversity makes us more
innovative, more competitive and more creative, which helps us
better serve our clients and our communities. All employment
decisions shall be made without regard to age, race, creed, color,
religion, sex, national origin, ancestry, disability status,
veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any
other basis as protected by federal, state, or local law. Accenture
is committed to providing veteran employment opportunities to our
service men and women. For details, view a copy of the Accenture
Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation Accenture is committed to providing
equal employment opportunities for persons with disabilities or
religious observances, including reasonable accommodation when
needed. If you are hired by Accenture and require accommodation to
perform the essential functions of your role, you will be asked to
participate in our reasonable accommodation process. Accommodations
made to facilitate the recruiting process are not a guarantee of
future or continued accommodations once hired. If you would like to
be considered for employment opportunities with Accenture and have
accommodation needs for a disability or religious observance,
please call us toll free at 1 (877) 889-9009, send us an email or
speak with your recruiter. Other Employment Statements Candidates
who are currently employed by a client of Accenture or an
affiliated Accenture business may not be eligible for
consideration. Job candidates will not be obligated to disclose
sealed or expunged records of conviction or arrest as part of the
hiring process. The Company will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. Additionally, employees who
have access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the Company's legal duty to
furnish information. Locations CT - Hartford,MA - Boston,NJ -
Florham Park,NY - New York,PA - Philadelphia,PA - Pittsburgh
Keywords: Accenture, Hartford , Veterans Preferred - Service Cloud Delivery Lead, Other , Hartford, Connecticut
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