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Crisis Intervention Worker

Company: The Village
Location: hartford
Posted on: May 3, 2021

Job Description:


The Crisis Intervention Worker is available to the staff and clients of the Eagle House program to assist clients in managing stressful and potentially explosive situations without the use of Emergency Treatment Procedures.


  • Adheres to the philosophy, values, commitments and practices of the Risking Connectional and CAREs models in guiding the day-to-day interactions with clients, families and staff as needed to assure fidelity to the model.
  • Checks in with the Milieu Director, On Call clinician and School Personnel upon arrival at work. Receives a report regarding children/youth that are at risk to require Emergency Treatment Procedures and follows up as appropriate.
  • Checks in with all both buildings on campus throughout shift to maintain safety and support.
  • Completes necessary documentation in care logic each day and communicate, when needed, emails to appropriate agency staff.
  • Develops opportunities to work with the children/youth on pro-social skills, relaxation and anger management. Completes positive interactions with youth on a daily basis.
  • Attends staff meeting, intervention meetings, and incident reporting meetings, clinical rounds, group therapy and therapeutic recreation as appropriate.
  • Prepares monthly reports regarding crisis related data. Report is presented to Incident reporting meeting Team.
  • Completes PMT/TCI - Instructor level. Teaches PMT/TCI-2 classes as scheduled.
  • Assists in working towards the goal of reducing the use of therapeutic holds by utilizing and modeling verbal de-escalation skills for all staff.
  • Has an understanding of trauma informed care and utilize strategies to assist clients in managing trauma reactions. Demonstrates sensitivity to children that have experienced trauma.
  • Completes additional duties as assigned.
  • Additional duties may be assigned.
Experience and Skills:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Educational Requirements : Bachelors Degree is strongly preferred; minimum of Associates degree required.

  • Experience Level : 2 years in human service field or experience working with significant emotional, behavioral and psychiatric needs.
  • Specific Skills, Knowledge and Ability Requirements : Knowledge of basic child development, issues related to the effects of abuse and neglect.
  • Must be able to work as a member of a multi-disciplinary team.
  • Must be culturally competent to serve a diverse population.
  • Must have the ability to manage stress and to respond to emergency situations safely and calmly.
  • Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows XP environment. Familiarity with specific applications used by the Village a plus.


  • Physically able to perform the essential functions of the position, with or without reasonable accommodations, i.e. must be able to supervise groups of children and perform physical intervention if required; must be able to move freely from place to place without restriction.
  • Crisis Intervention Worker position is an awake position. Sleeping on the job is prohibited.
  • Position may involve extensive standing, walking, etc.
  • Position may require participation in sports activities.
  • Must be able to drive on highways.
About The Program

About Eagle House

Eagle House provides residential behavioral health treatment for children ages 6-12 who are transitioning from psychiatric hospitalization. Serving as a step-down, Eagle House helps prepare them for community-based treatment and a family or foster care setting.

Residents attend school onsite and receive intensive clinical support services, including ongoing nursing and psychiatry, family, group and individual therapy, and case management.

Professional staff at Eagle House use an active engagement/coaching/trauma-informed model of care to build relationships with the youth in order to stabilize them, help them improve overall functioning, and build the skills necessary to transition into a family successfully and permanently.

About The Village

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission "to build a community of strong, healthy families who protect and nurture children" by providing a full range of behavioral health, early childhood and youth development, substance abuse treatment, and support services for children, families and adults in the Greater Hartford region.

Our staff are energetic, enthusiastic, mission-driven and open to learning. If youd like to grow your career in a diverse and supportive environment rich with learning opportunities, join us!
Job Benefits:

The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents, including:
Good Health

  • Medical and Prescription Coverage
  • Health Savings Account (HSA), with employer contribution of up to $1,000 per year
  • Dental and Vision Insurance
  • Flexible Spending Account (FSA)
  • Annual on-site flu clinics

Secured Future

  • Employer paid Life and AD&D Insurance
  • Employer paid Dependent Life Insurance
  • Employer paid Long-Term Disability Insurance
  • Employer Paid Business Travel Insurance


  • 403(b) Plan with Employer Contribution and Match

Advancement in your Career

  • Annual Professional License Reimbursement
  • Clinical Supervision toward Licensure
  • Continuing Education Units (CEUs)
  • Student Loan Forgiveness Program National Health Service Corp (NHSC)
  • Tuition Reimbursement

Work/Life Balance

  • Employee Assistance Program (EAP) Employer paid and confidential counseling services
  • Paid Holidays
  • Paid time off; including 15 days of vacation, 12 days of sick and bereavement leave

Keywords: The Village, Hartford , Crisis Intervention Worker, Other , hartford, Connecticut

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