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Call Center Representative, Temporary

Company: Pearson
Location: Hartford
Posted on: May 3, 2021

Job Description:

Call Center Representative, Temporary - ( 2103560 )DescriptionBasic Purpose and ObjectivesProvide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first anizational RelationshipsReports to and direction received from:Scoring Support Shift Supervisors (Primary) Scoring Support Manager (Secondary)Overall Functions and Responsibilities+ These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday. + May be required to work a rotating shift schedule and weekends. + Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service-focused manner via phone, email, or chat. + Responsible for the diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service-focused manner via phone, email, or chat using documented solutions. + Responsible for calling remote employees in an efficient, courteous, and supportive manner. + Serve as an escalation point as needed to the appropriate department for resolution. + Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention. + Provide complete documentation of issues handled. + Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources. + Perform other related duties as assigned.Working ConditionsTemporary work from home setup. Target locations areIowa City, IA, Austin, TX, San Antonio, TX.NOTE:Hours may vary or change, depending upon the needs of the business. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.QualificationsEducation, Skills, and Knowledge+ High School Diploma or equivalent required. + Must possess excellent customer service skills. + Call center experience is preferred. + A very friendly and helpful attitude and the ability to manage simultaneous tasks. + Ability to work as a member of a team is required. + Must have excellent oral and written communication skills. + Excellent attendance is required. + Experience working with a PC and a Windows environment is required. + Experience working with a Mac is preferred, but not required.Primary Location: US-RE-RemoteWork Locations: US-Remote RemoteJob: Customer ServiceOrganization: Assessments SchoolEmployee Status: Fixed TermJob Type: StandardJob Level: Entry LevelShift: Day JobTravel: NoJob Posting: Apr 15, 2021Job Unposting: OngoingSchedule:: Full-time TemporaryReq ID:2103560

Keywords: Pearson, Hartford , Call Center Representative, Temporary, Other , Hartford, Connecticut

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