Consultant - US

Company: Infosys
Location: Hartford
Posted on: May 3, 2021

Job Description:

Job Description

Infosys is seeking ServiceNow APM Consultant who will be working on complex projects to enhance the client's APM application and infrastructure landscape. Should be able to interact with the different stakeholders to understand, develop, deploy and document.

Required Qualifications:

• Candidate must be located within commuting distance of Hartford, CT or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• At least 3 years of experience in Development/ Configuration/Solutions evaluation/ Validation and deployment in ServiceNow Customer Service Management
• At least 2 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
• Working knowledge in ServiceNow APM and be able to develop workflows, portal and troubleshoot
• Communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
• Prototype new solutions to demonstrate ServiceNow capabilities to our clients
• Create custom dashboards & reports in ServiceNow integrating and combining data from multiple tables and sources based on user requirements
• Translation of business requirements into technical requirements through regular meetings with team members and business partners
• Experience in working with multi-vendor development environment
• Experience in Interacting cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Experience of working with ServiceNow platform for global customers

Preferred Qualifications:

• Good understanding of architecture / infrastructure concepts and ITIL implementation
• Certified ServiceNow Implementation Specialist
• Planning and Co-ordination skills
• Good Communication and Analytical skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Keywords: Infosys, Hartford , Consultant - US, Other , Hartford, Connecticut