Remote Client Success Manager
Posted on: September 4, 2021
Array is revolutionizing how businesses leverage and enhance
consumer data. Our platform (APIs, components, and rules engine)
enables innovative companies and developers to seamlessly integrate
credit and identity data into their apps, websites or workflows.
Founded by serial entrepreneurs (with several exits), we’ve been
nearly doubling revenue monthly. We’re looking for passionate and
creative teammates to help us scale and supercharge the company. If
you’re looking for autonomy, impact, and cutting-edge FinTech, we’d
love to hear from you. Though fully remote, our team is the
foundation of our success. We strive for diverse backgrounds,
opinions, and approaches. We encourage respectful dissent, digging
for the truth, so that we can deliver the best product for our
clients and users. Continuous improvement, experimentation, and a
clear mission stretch us individually and together.
We’re looking for passionate and creative Client Success Manager
to help us scale and supercharge the company. If you’re looking for
autonomy, impact and cutting-edge FinTech, we’d love to hear from
you. The Client Success Manager (CSM) is responsible for
supporting, facilitating, and implementing a seamless client
onboarding while supporting a strong sense of partnership between
the company and its clients. This is a full remote position in the
- Own, manage, and optimize client experience post-sale,
including onboarding and relationship management.
- Ensure client relationships are progressing in a positive and
timely manner while maintaining open lines of communication.
- Proactively communicate about onboarding challenges internally
while continuously improving the process
- Assist clients in aligning, tracking, and achieving their
desired goals and objectives.
- Design and execute usage, retention, and upsell
- Assist in the optimization and automation of the onboarding
- Perform other related duties as assigned.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong problem solving, analytical skills, and skills.
- Technical experience a huge plus.
- Confidence and professionalism when communicating with client
stakeholders at all levels of the organization.
- Thorough understanding of SaaS, FinTech, and platform
- Ability to thrive in the fast-paced, dynamic environment of a
- Excellent time management skills with a proven ability to meet
- 4+ years of applicable experience in customer success,
technical support or account management. Onboarding experience a
Great products and great ideas don't happen by accident. Our
goal is to grow through the recruitment of truly exceptional
people, and we appreciate your application. Teamwork is the
foundation of our success, and we look forward to getting to know
more about you! Thank you again for considering Array—have an
The Array Recruiting Team
Keywords: Array, Hartford , Remote Client Success Manager, Other , Hartford, Connecticut
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