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Major Case Specialist, Boiler & Machinery

Company: The Travelers Companies, Inc.
Location: Hartford
Posted on: November 18, 2021

Job Description:

Company SummaryTaking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings1Job Description SummaryThis position is responsible for handling and providing expertise in adjusting large, complex Boiler and Machinery first party claims both in the United States and on occasion, internationally. In addition, as well as being a subject matter expert for colleagues and the underwriting business partner on equipment breakdown within various heavy industries, this position also requires marketing and communication activities with a variety of groups including, primary insurance carriers and in some cases, their large customers.This position may be based 100% remotely or in one of our offices.Primary Job Duties & ResponsibilitiesCLAIM HANDLING:

  • Directly handles selected losses which generally are the most complex and involve exposures of over $100k with no upper limits by investigating facts of loss and applying coverage, determining scope of property losses, developing loss estimates, securing agreed prices with contractors for repairs and finally, evaluating and negotiating the final resolution of any claim.
  • Co-adjusts Boiler Machinery losses with junior staff with a focus on those staff's training and development and providing feedback to those staff and their Managers as to opportunities for improvement.
  • Manages losses assigned to independent adjusters, quota share claims, and litigated files.
  • Produces professional, quality Large Loss reports which may or may not result in presenting on said losses to senior management in Claim and Business Insurance Partners.
  • Co-adjusts and directs Independent Adjusters on quota share reinsurance accounts and foreign insureds.
  • Determines whether equipment, property or business impact experts are necessary and if they are, retains and liaises with said experts throughout the life of the claim and the retention of the expert.COMMUNICATIONS/INFLUENCE:
    • Supports business partners as needed.
    • Consults on issues of coverage and damages, with product teams on policy wording improvements, with underwriting on exposure analysis and the impact of coverage positions.
    • Boiler and Machinery subject matter expert ("SME") for various heavy industries, which includes but is not limited to steel production, aluminum production, plastic extrusion, manufacture of automotive parts, manufacture of forest products, petroleum and chemical processing, cement production and all forms of power generation and the equipment associated with these industries.
    • Reports significant claim findings to underwriting and marketing partners for identification of risk, specific equipment or industry specific trends.
    • Consults with Travelers Lab on testing protocol needs for specific equipment as needed.
    • Collaborates with other Boiler Major Case adjusters on technical issues and coverage to leverage the team's experience and knowledge.LEADERSHIP:
      • Assigned as training mentor to next lower level assigned claim staff for technical and claim handling development.
      • Conducts field office coverage and exposure training sessions as requested.
      • Provides structured technical training of junior staff through designated mentoring program as well as informal training and participating in periodic departmental meetings.
      • Acts as a consultant to junior staff and field claim managers in Boiler in the selection of equipment specific experts to maximize claim results.
      • As a SME, interacts nationally with brokers, agents, direct insurers, reinsurers, heavy industry carriers and customers in a specific marketing, client development and customer service role.
      • Consults with regional marketing and underwriting staff pertaining to complex and unique equipment and with Risk Control as to risk evaluation of certain accounts as needed and requested and provide training for these groups as required.OTHER ACCOUNTABILITIES:
        • Testifies, where necessary, as to role and specific findings on a claim in court either by way of deposition or by live testimony or both.
        • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.Minimum Qualifications
          • High School Degree or GED.
          • A minimum of 5 years experience handling complex equipment breakdown related property claims (e.g., mechanical engineering) is essential for this position.Education, Work Experience, & Knowledge
            • Bachelors degree or equivalent experience. 10+ years claim handling experience with 5-7 years experience handling high severity equipment breakdown claims preferred.
            • Proficient oral and written communication skills.
            • Leadership skills; organization, planning, analytical, supervision, etc.
            • Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel.
            • Thorough understanding of business insurance products, policy language, exclusions, ISO and proprietary or manuscript forms and forms issued by other carriers.
            • Thorough understanding of insurance risk transfer financial arrangements; ceded and assumed reinsurance, treaty line facultative placement.
            • Skilled in coverage and damage analysis.
            • Ability to handle multiple jurisdictions and willingness to learn the law, claim regulations, first party DOI regulations and nuances of new jurisdictions.Licensing or Certificates
              • AIC and CPCU a plusJob Specific Technical Skills & Competencies
                • Must be technically proficient in the areas of coverage, claim management, investigation, damage verification and adjustment.
                • Formal or Practical knowledge in Engineering Sciences.
                • Practical experience with mechanical/electrical machinery manufacture, operation and repair
                • Exceptional negotiation skills a must.
                • Attention to detail, strong communication skills, constructively manage conflict and able to make decisions.
                • Strong decision making and time management skills Strong conflict management
                • Strong working knowledge/ skill level in accounting, administrative support, products, financial analysis, litigation, mathematics/statistics, and Excel, Word,
                • PowerPoint and business lines products.
                • Experience in adjusting complex business interruption losses, and proficiency in commercial property coverage evaluation is also needed.
                • Drive the information advantage including data integrity, use of management information and utilization of technology and tools.
                • Exhibit Leadership by executing the overall Property Business Strategies, Leading Change, Driving Results and Promoting the Enterprise Culture.Environmental / Work Schedules / Other
                  • Travel Requirements: Travel OccasionallyEmployment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.Experience : 0

Keywords: The Travelers Companies, Inc., Hartford , Major Case Specialist, Boiler & Machinery, Other , Hartford, Connecticut

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