Company: Connecticut Science Center
Posted on: November 18, 2021
Job Title: ---------------- --------Membership
FLSA: ------------------------ -------- Part Time (up to 32 hours
per week) Non-Exempt, Hourly
Reports to: -------- --------Marketing & Membership Manager
Wage Range: -------- $16.00 - $24.50 per hour
Serving more than 300,000 adults and children each year, the
Connecticut Science Center is the state's premier destination for
informal science learning, a top tourist attraction, a hub for
teacher training, and one of the state's foremost resources for
Science, Technology, Engineering and Math (STEM). The Membership
Representative assists in all efforts to recruit, retain, and
provide exceptional service to thousands of Member households of
the Connecticut Science Center.
Working closely with the Membership & Community Outreach
Coordinator, this position drives membership revenue and retention
by providing excellent customer service, clear communications, and
outreach to members. In addition, this team member is a champion of
the membership program and building equity by offering
opportunities for meaningful STEM experiences to underserved
--- Respond promptly, accurately, and pleasantly to all membership
related questions, concerns, and feedback via phone, mail, email,
social media, and in person. Answering the phone during office
hours is of the utmost importance.
--- May act as an ambassador in the community executing outreach
efforts to promote our Access Membership program.
--- Assists in coordination and execution of the membership
program, including acquiring new members, promptly fulfilling
benefits, and delivering high renewal rates.
--- Work closely with the Membership & Community Outreach
Coordinator to ensure full-time coverage of the office, phones, and
--- Assist in planning, production and execution of events to help
keep members connected to the Science Center, including, but not
limited to,-- previews of new exhibits. Provide feedback on weekly,
monthly, quarterly, and yearly reporting and department summaries
--- Recruit Access members to participate in scholarship programs
including STEM in a Box, Camps, and Community Partner programs.
--- Work in a robust and complex Membership database in Tessitura
including, but not limited to, insuring record accuracy,
eliminating duplicates, reviewing contact information, sorting
--- Have a comprehensive understanding of the Membership
environment, top issues, and priorities.
--- Support and drive forward all Membership initiatives, as
--- Ensure fulfilment of all of the Membership office needs and
provide exceptional, consistent customer service.
--- Other duties as assigned.
Requirements and Qualifications
--- High School diploma or equivalent required.-- College
--- Bi-lingual (written and spoken) in both English and Spanish is
a plus, but not required.
--- Outstanding communications and interpersonal skills.
--- A background in customer service or education is highly
--- Willingness and ability to be flexible with work schedule,
including nights, weekends and holidays as needed.
--- Must have access to reliable transportation
--- Ability to work independently most days.
--- Must have good organizational skills with exceptional attention
--- Experience with Microsoft Office Suite, particularly Outlook,
Word, PowerPoint and Excel, on a workstation is required.
Familiarity with CRM platforms, such as Tessitura preferred.
--- A strong willingness to support diversity, equity,
accessibility, and inclusion efforts for all
communities to support equitable engagement and access to STEM
--- Ability to work on-site
--- Must provide proof of COVID Vaccination or be approved for a
medical or religious exemption
--- Repetitive movement of hands and fingers - typing and/or
--- Consistently operates a computer and other office productivity
machinery, such as a calculator, copy machine, and computer
--- Moderate to long periods of standing and sitting.
--- Walk, stoop, kneel, crouch, twist, bend,
--- Reach with hands and arms
--- The employee must frequently lift and/or move up to 10 pounds
and occasionally lift and/or move up to 25 pounds.
--- Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.
Qualified applicants will go through an application process,
interview process, and must successfully complete a background
To apply, email your cover letter and resume package to
HR@CTScienceCenter.org by November 18, 2021. Please reference
"Membership Representative" in the subject line.
The Connecticut Science Center is an Equal Opportunity Employer
To apply, please e-mail your resume to HR@CTSCIENCECENTER.ORG .
Keywords: Connecticut Science Center, Hartford , Membership Representative, Other , Hartford, Connecticut
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