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UX Researcher Lead - Remote / Telecommute

Company: Cynet Systems Inc
Location: Hartford
Posted on: November 19, 2021

Job Description:

UX Researcher Lead - CSI-IT-035- Remote We are looking for UX Researcher Lead - Remote / Telecommute for our client in Hartford, CT

Job Title: UX Researcher Lead - Remote / Telecommute

Job Location: Hartford, CT

Job Type: Contract

Job Description:

The UX Research Lead will support the mission by work with product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched.
The UX Research Lead will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.
In addition, the candidate will help scale user research by building and managing a team of user researchers within a growing tech and design space.
The team will become trusted and work with a diverse set of partners to understand, improve, and test varied government products and designs.
The candidate should also have experience working in an Agile environment.=

Experience:

UX Research Management - At least 5 years of experience and use cases with the following:

UX research team management, recruiting and hiring.
Leading and mentoring UX researchers to support career development.
Demonstrating and teaching others how to apply a range of research methods.
Regularly meet with product teams to understand strategy, discover blockers, manage quality, and help ensure UX prioritization.
Ensure that UX researchers have clearly prioritized deliverables for every milestone.
Review research deliverables your team creates and provide feedback to ensure high-quality output.
Build relationships with other managers across disciplines, and act as a liaison with teams throughout the wider organization that have ongoing research needs.
Actively seek out difficult impediments to our efficiency as a team (process, tooling, and so on), and propose and implement solutions that will enable the entire team to work more efficiently.
Exert significant influence on the overall objectives and long-range goals of the UX research team.
User Acceptance Testing - At least 3 years of experience and use cases with the following:
Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs.
Helping to discover problems while the service is being developed, not once it is live.
Checking the operating environment to make sure test results are valid.
Helping increase user and agency confidence in future service or product delivery.
Helping reduce the risk of reputational damage.
Recruiting and leading testing groups.
Running research sessions with users.
Understanding accessibility issues and engage with the team to build equality.

Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:

Working with enterprise-scale digital platforms and products.
Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence.

Performance in Complex Situations - At least 3 years of experience and use cases with the following:

Communication and collaboration with partners.
Encouraging an interactive, cooperative, collaborative, and customer-focused work environment.
Comfort in blazing a path through an ambiguous work environment.
Judgment fitting to the ever-changing environment.
Government-specific task management.

Knowledge, Skills, and Abilities:

UX Research:

Expert-level knowledge in the field of UX research with of experience in hands-on research.
Experience managing UX researchers or large research teams.
Outstanding communicator both verbally and in writing.
Strong collaboration skills.
A proven record of driving change through UX research.
Passion for the field of UX research.
Evangelize research.
Share user insights within the broader organization and externally in creative ways to increase empathy.

Able to plan in an agile fashion, manage work, and build a program around UX research.
User Acceptance Testing:

Knowledge of best practices for user experience research and testing.
Willingness to participate in ethnographic research and interviews.

Performance in Complex Situations:

Ability to distill complex concepts into simple ideas.
Exceptional verbal and written communication skills.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Comfort in blazing a path through an ambiguous work environment.
Prioritization, organization, and triage in an independent environment.
Understanding of the Agile development process.

Team Player:

Supporting teammates' skills and behaviors development and delivery.
Communication and collaboration with partners.
Creative and analytical thinking with strong problem-solving skills.
Judgment in dealing effectively and diplomatically with government staff.
Ability to maintain strict confidentiality.

Preferred Skills & Qualifications:

A bachelor's degree or higher in graphic design, marketing, communications, or related field.
5 years of professional experience in design, communications, management, or testing.
2 years of user-centered design.
2 years of user research and analytics.
Published at 06-25-2021
Viewed: 14 times



Today's Date:--Thu Jul 01 2021 Cynet Systems is an Equal Opportunity Employer

At Cynet Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military, women, minority and veteran status, and any other characteristic protected by applicable law. Cynet Systems believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Keywords: Cynet Systems Inc, Hartford , UX Researcher Lead - Remote / Telecommute, Other , Hartford, Connecticut

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