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User Experience Lead

Company: Travelers Canada
Location: Hartford
Posted on: January 8, 2022

Job Description:

Company SummaryTaking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryCustomer Experience, TechnologyTarget Openings1Job Description SummaryTravelers is looking for a UX Lead to deliver best-in-class experiences for our customers in Personal Insurance. This person will lead the creation of elegant and engaging solutions to complex business challenges across native mobile app and web. Partnering with senior leaders on a project including product management, engineering, and business stakeholders, they will deliver solutions that fulfill on key customer experience and business goals. Our work ranges from enhancements to new ecosystem experience, etc. As a leader in the practice, they play a large role in the success of the team and in driving experience strategy in Personal Insurance.

A UX Lead leads their teams on key projects through discovery, design, and development, and producing holistic solutions that optimize the experience across various mediums and channels (internal and external facing platforms, software, voice, etc.). As part of a small but growing team of 9 User Experience (UX) professionals the UX Lead will work to review work in-flight, lead research and design sessions, and partner with cross-functional teams to ensure that the work being produced is of high-quality and meets our experience and business goals. This resource will continuously work to gain fresh insights and leverage them to drive design direction or improve existing designs. They persistently look for new design practices, customer and user trends, and marketing and brand insights to deliver optimized experiences.

More specifics on the focus of the role will shared in the interview process.

Travelers offers a hybrid work location model that is designed to support flexibility. Primary Job Duties & Responsibilities

  • Contributes to strategy and business architecture in collaboration with other functional area leaders.
  • Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities.
  • Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship.
  • Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
  • Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards.
  • Ensures adherence to UX guidelines within a portfolio of programs and projects.
  • Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases.
  • Ensures research, visual design, information architecture, and interaction design roles are adequately resourced.
  • Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.
  • Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
  • Typically manages vendor relationships for outsourced UX activities.
  • Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner.
  • Perform other duties as assigned.Minimum Qualifications
    • Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.Education, Work Experience, & Knowledge
      • Typical incumbent experience level 5+ yearsJob Specific Technical Skills & Competencies
        • Strong communication, organization, time management and interpersonal skills.
        • Familiarity or basic understating of web-based technologies.
        • Experience with wireframing / prototyping software.
        • Experience in conducting end user research and interviews.Environmental / Work Schedules / Other
          • Travel Requirements: Travel OccasionallyEmployment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. -
            If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
            Travelers reserves the right to fill this position at a level above or below the level included in this posting.
            • Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. > > Explore life at Travelers .
            • We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. > > Discover diversity and inclusion .
            • Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. > > Explore benefits .
            • Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. > > Read more about recognition .
            • Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. > > Learn about community involvement .

Keywords: Travelers Canada, Hartford , User Experience Lead, Other , Hartford, Connecticut

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