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Night Audit

Company: GREENWICH HOSPITALITY GROUP
Location: Hartford
Posted on: January 11, 2022

Job Description:

Job DetailsLevelEntryJob LocationDelmar West Hartford LLC - West Hartford, CTPosition TypeFull TimeJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionDelamar Hotel in West Hartford is looking for a Night Auditor.JOB OVERVIEW:Check-in/Check-out hotel guests in a friendly, prompt, and professional manner; process all payments according to established procedures. Accurately balance all hotel income and expenses for 24 hour hotel operating period.ResponsibilitesDUTIES AND RESPONSIBILITIES:Welcome guests in a friendly, prompt, and professional manner.Answers the telephone in a friendly, prompt, and professional manner.Register guests, issue room keys, provide information on hotel services and room location.Accurately process all cash and credit card transactions following established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest complaints.Make appropriate service recovery gestures to ensure total guest satisfaction.Promote teamwork and quality service through daily communications and coordination with other departments.Perform other duties as assigned, including guest room tours, concierge services, special guest requests, front office routine administrative processes.Perform audit duties by reconciling all transactions processed during the day.Bring to the attention of the Front Office Manager any discrepancies or potential liabilities.Act as hotel system liaison during night hours.Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur.Transmit credit card batch.Prepare morning reports for managers.Follow the night audit checklist, including reconciliation of rooms/reservations segmentation.QUALIFICATIONS AND REQUIREMENTS:MUST HAVE previous Night Audit experience.Must speak fluent English. Other languages preferred.This job requires the ability to perform the following; Frequently standing up behind the desk and front office area.Carrying or lifting items weighing up to 50 pounds.Use a keyboard to operate various property management and reservations systems, etc.The candidate will be required to work mornings, evenings, and nights, including weekends and holidays.

Keywords: GREENWICH HOSPITALITY GROUP, Hartford , Night Audit, Other , Hartford, Connecticut

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