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Support Specialist / Client Advocate

Company: Change Healthcare
Location: Hartford
Posted on: January 16, 2022

Job Description:

Dental EDI Transaction Specialist / Client Advocate Overview of Position The Dental EDI Transaction Specialist / Client Advocate role embodies all the Change Healthcare core values in serving our Dental customers. This position is responsible for ticket issue resolution in the Dental Transaction EDI space for Claims, ERA, Eligibility, and Attachments while also maintaining assigned customers satisfaction. What will be my duties and responsibilities in this job?

  • Responsible for customers ticket issue research and resolution in the Dental EDI Transaction space.
  • Manages and prioritizes assigned work so that turnaround time goals are met, and work is processed in a timely manner.
  • Serves as a primary escalation point of contact for customers and facilitate resolution.
  • Coordinates with internal team members to identify and implement the best solution in a timely manner.
  • Uses rigorous logic and methods to solve difficult customer problems with effective solutions.
  • Acting as a liaison between Implementation, Support, Sales, & Account Executives when required.
  • Serve as customer operational advocate and product subject matter expert for products and processes of customers from support issues, billing issue research and resolution, enrollment, and product functionality specific issue research and resolution.
  • Responsible for customer satisfaction and increase of customer NPS scores.
  • Performs related and unrelated tasks as assignedWhat are the requirements needed for this position?
  • 3+ years of healthcare EDI transaction support experience (Preferably in Dental Transactions)
  • EDI Transaction support for (837D) Dental Claims or 837 Claims, (835) ERA, (270/271) Eligibility, (275) Attachments.
  • Knowledge of x12 EDI standards
  • Reading HTML
  • Basic SQL Querying.
  • Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations.What other skills/experience would be helpful to have?
  • Account management/project management experience a plus
  • Must be able work with a high-volume environment and be able to manage 50+ clients.
  • Working knowledge of healthcare information systems.
  • Proficient at executing when experiencing multiple competing priorities.
  • Strong interpersonal and communication skills.
  • The ability to build relationships across the organization and collaborate as necessary to accomplish goals.
  • Maintain SME level industry and product knowledge.
  • Experience with Salesforce, Siebel, Qualtrics, Contract Administration, or SharePoint a plus.
  • Working EDI transaction support with large health care organizations or large enterprise-wide healthcare software systems desired.What are the working conditions and physical requirements of this job? General office demandsHow much should I expect to travel?Less than10%Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. li-remoteIWork4CHNGChangeHealthcareCareersHiringNowHealthcareTechnologyJobsRemoteWorkWorkFromHomeRevenueCycleJobsJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID MandateAs a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment. As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Hartford , Support Specialist / Client Advocate, Other , Hartford, Connecticut

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