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Boiler and Machinery Claim Representative Trainee

Company: The Travelers Companies, Inc.
Location: Hartford
Posted on: May 8, 2022

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$43,600.00 - $71,900.00

Target Openings


What Is the Opportunity?

This is an entry level position that requires satisfactory completion of required training to advance to Claim Representative, Inside Boiler Machinery / Equipment Breakdown. Under close supervision, this position is responsible for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Travelers offers a hybrid work location model that is designed to support flexibility (3 days in the office, 2 days from home). #LI-Hybrid
What Will You Do?

  • Participate in on-going training requirements including, online, virtual, classroom, and on-the-job training for the specialty business.
  • Deliver consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file.
  • Handle 1st party Boiler & Machinery/Equipment Breakdown claims of low to moderate severity and complexity as assigned.Work closely with Unit Manager or mentor to promptly resolve assigned claim.
  • Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim.
  • Review and analyze Reinsurance treaties, agreements, provisions, exclusions and applicable property forms that are appropriate to the various programs and losses.
  • nvestigate each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g.. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts) taking necessary statements.
  • Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Handle files in compliance with state regulations, where applicable.
  • Determine settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants.
  • Refer claims beyond authority as appropriate based on exposure and established guidelines.
  • Complete required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. The training may require travel.
  • Work closely with reinsurance business partners to achieve optimal claim resolution.
  • Write denial letters, Reservation of Rights and other complex correspondence to insureds.
  • Meet all quality standards and expectations as contained in the applicable Knowledge Guide.
  • Identify and refer claims that may have valued added by an outside field inspection conducted by Risk Control or engineering consultants.
  • Determine cases that may have fraud potential and to refer claims to Special Investigations Unit.
  • In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
  • Perform other duties as assigned.What Will Our Ideal Candidate Have?
    • Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
    • Prior hands-on mechanical/electrical experience a plus.
      What is a Must Have?
      • High School Diploma or GED and one year of customer service experience OR Bachelors Degree required.
        What Is in It for You?
        • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
          Employment Practices

          Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

          If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

          Travelers reserves the right to fill this position at a level above or below the level included in this posting.

          To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Keywords: The Travelers Companies, Inc., Hartford , Boiler and Machinery Claim Representative Trainee, Other , Hartford, Connecticut

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