Salesforce Service Cloud Functional Lead

Company: Accenture
Location: Hartford
Posted on: May 10, 2022

Job Description:

We AreAccenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we're Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. We are always learning. We are building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.You AreAn intuitive leader and you always making sure everything runs like clockwork. You are outstanding at establishing relationships with clients and keeping them happy throughout projects. You use your business savvy and lateral thinking to offer up multiple solutions, and guide everyone along the road to success. You are an effective leader and everyone knows it. Project teams turn to you for mentorship on sophisticated issues and junior team members look to you as a mentor. And that's what makes you an ideal team-builder. You set the tone, and everyone rallies behind you to get the job done.You will need to have an understanding of Contact Centers and/or Field Service and the key operational metrics and performance indicators used to manage a Customer Service environment. -The Work (Role Responsibility)

• Leading functional project teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams. -
• Driving collaborative Customer Service business process, business requirements and functional design discussions with clients, focusing on business value to make real-time design decisions
• Supporting change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end users
• Running workshops, working closely with client, able to talk about tradeoffs e.g. terms of config vs code.
• Mapping functional requirements to Salesforce Service Cloud features and functionality.
• Disseminating leading practices on customer service processes and solutionsMentor junior team members in customer service processes and Salesforce.com Service Cloud technologyFor now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. - -When/if travel resumes, travel for this role -is expected to be 50% or less. - - -Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from -several -infectious disease experts. -

Keywords: Accenture, Hartford , Salesforce Service Cloud Functional Lead, Other , Hartford, Connecticut