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Enrollment and Retention Specialist

Company: Our Piece of the Pie
Location: Hartford
Posted on: May 12, 2022

Job Description:

Service Area: -Youth Development Services
Job Title: -Enrollment & Retention Specialist
Reports to: -Director of Youth Development Services
Supervises: -None
Employment Status: -Regular Full Time
FLSA Classification: -Non-Exempt

JOB SUMMARY: -Responsible for agency's universal enrollment process. Ensures youth is matched with a youth development specialist that works to establish an individual success plan that incorporates youth's initial, intermediate and long-term goals relative to education and employment. ERS will also provide retention services during long-term outcomes phase, and facilitate alumni programs and supports.

Organizational Values (all Employees)

Youth First---all of our decisions are made in the best interest of our youth
Trust---is sacred and essential in all that we do
Respect---for all
Outcomes---that are evidence-based and drive best practices
Integrity---we recognize the importance and value of our organization demonstrating honest and fairness in all of our programs and services
Equality---recognizing that each person has unique and divers qualities and strengths
Team Work---we believe that cooperation and team work will enable us to combine our diverse backgrounds, skills, and styles to achieve common goals

Essential Duties and Responsibilities:

--- Recruits and promotes OPP programs and services in community based settings (community events, churches, etc.)
--- Provides weekly orientations for youth and families that inquired and are interested in program supports (i.e. agency tour, video, ice breaker and teambuilding activities)
--- Completes Universal Intake Application and facilitates assessments to determine eligibility and need
--- Works with YDS and youth to ensure proper match is made so that youth may pursue their Initial, intermediate and long-term outcomes
--- For non-eligible youth, those that do not meet target population criteria, refers them to other community resources that are better suited to meet the needs of youth
--- Provides retention services for youth that have exited the program and supports alumni association participants
--- Facilitates satisfaction surveys, (youth provides feedback on experience)
--- Participates in agency-wide training on development and role as an OPP ambassador.
--- Handles any appropriate responsibilities and functions as assigned by supervisor and/or director
--- Travel required
--- Attendance Required


--- Bachelor's degree in human services, (i.e. Social Work, public health, or related field).
--- Two-three years of experience working in case management environment with a particular focus on youth and/or young adults
--- ages 14-24.
--- Ability to Adapt & Demonstrate Basic Youth Development Principles
--- Ability to Communicate and Develop Positive Relationships with Youth
--- Ability to Respect and Honor a Youth's Cultural and Human Diversity
--- Resourcefulness
--- Valid CT driver's license and reliable transportation and/or own vehicle

Organizational Core Competencies

--- Understands and applies basic Youth Development principles
--- Communicates and develops positive relationships
--- Respects and honors cultural and human diversity
--- Works as part of a team and shows professionalism
--- Displays exceptional customer service skills
--- Conflict management
--- Performance management and retention

Keywords: Our Piece of the Pie, Hartford , Enrollment and Retention Specialist, Other , Hartford, Connecticut

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