Client Leader Community & Development Program, Senior Business Program Specialist

Company: Deloitte
Location: Hartford
Posted on: May 13, 2022

Job Description:

The LCSP Community & Development team is part of Client Excellence in the Client and Market Growth (CMG) organization. Client Excellence is focused on enabling our Client Leaders to grow their accounts and be successful in the market. The primary responsibility of the Client Leader Community & Development Program Senior Business Program Specialist is to support role-based programs aimed at Lead Client Service Partners (LCSPs) and other Green Dot Client Leaders. This position offers a unique opportunity to influence Deloitte's results by enhancing the capabilities of our most senior client leaders. The Senior Business Program Specialist will plan and execute individual programs and manage operations across programs, working directly with team members and leaders, and Client Leaders from across the firm. The role requires the ability to work cross-functionally to support client leadership contributions to Deloitte's strategy. The successful candidate will be motivated by supporting growth of portfolio accounts and developing client leaders at the highest level.

Responsibilities: The scope and responsibilities of this role may evolve and change over the course of the first year.

LCSP Transition Labs

• Program Manager: Initiate, drive and coordinate key activities and communications for LCSP Transition Labs
  • Oversee extended lab delivery team, staffing, and scheduling
  • Facilitate extended team LCSP Transition Lab Producer & Intuiface Tech Producer training
  • Lab Producer: Partner with Lab Facilitator to deliver the proven lab experience while employing agility to ensure that each lab meets the unique needs of the transitioning LCSP
    • Engage in active listening in all lab-related interactions to draw and capture impactful insights
    • Set up and attend pre-lab interviews; document interview notes and in-lab discussions; synthesize key takeaways to populate pre/post-lab deliverables
    • Develop Lab Advisor prep materials and participate in prep calls to deliver high impact perspectives and insights
    • Serve as the primary point of contact with transitioning LCSP, Lab Advisors and Lab Facilitator
    • Coordinate planning, scheduling and logistics during, pre- and post-lab
    • Facilitate 1-2 segments of the lab, as appropriate (e.g., Business Chemistry, action planning)
      LCSP Onboarding
      
      • Develop program materials
      • Manage communications efforts
      • Manage delivery team (facilitator, experienced LCSPs) preparation
      • Support program throughout delivery
      • Measure and evaluate outcomes against goals
        Client Leader Community Webcasts
        
        • Oversee planning and preparation for webcasts, including maintaining dynamic catalog of potential topics and engaging guests speakers to ensure relevance of content to the audience, preparing guest speakers' teams, and developing consolidated materials and host speaking points
        • Drive webcast logistics, including scheduling, coordinating day-of logistical details, and managing supporting technology
          Operations & Program Support
          
          • Conduct analysis on key programs and make recommendations to drive efficiency and improvement for Client Leader community programming
          • Serve as a liaison to the Global, USI, and internal enabling offerings/ teams
          • Support team operations
          • Drive ad hoc projects and analysis as needed
          • Provide oversight and coaching to USI and rotational fellow teammates
            Communications & Marketing
            
            • Oversee all communications distributed to LCSPs, APs, CREs, and CAMs to drive efficient, consistent messaging
            • Drive communications efforts and attendee management for the annual Client Leader Academy (approx. 2,000 invitees); provide additional support for the Academy, as needed
            • Drive the creation of executive-level presentations and updates to key leaders, employing analysis across Client Leader Development program inputs and outcomes
              Qualifications & Attributes:
              
              • Bachelor's Degree required
              • Proven project management skills
              • Excellent analytical skills, specifically in Microsoft Excel
              • Strong ability to communicate key ideas and strategies in Microsoft PowerPoint
              • Excellent oral and written communication skills
              • Highly organized and detail-oriented
              • Team player
              • Excellent relationship-building skills
              • Reputation for agility and flexibility in a fast-moving environment
              • Recognized experience working with senior leaders
              • Demonstrable knowledge of the professional services business
              • Self-starter: ability to work independently and proactively
              • Growth-oriented; loves a challenge and takes initiative
              • Some travel required
              • 3+ years of professional experience (client service preferred)
              • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
                
                
                For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $71,425.00-$131,545.00.
                
                You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance
                
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Keywords: Deloitte, Hartford , Client Leader Community & Development Program, Senior Business Program Specialist, Other , Hartford, Connecticut