Help Desk Desktop Support

Company: Robert Half
Location: Hartford
Posted on: May 13, 2022

Job Description:

You'll succeed in this position if you excel at explaining intricate technical information to the non-technical user. This is a great job for a driven individual who is most productive in an active and positive environment. If that sounds like you, Robert Half has a Desktop Support Technician role that may be the position for you. We're looking for motivated candidates with effective problem-solving abilities. This Desktop Support Analyst position, which is a permanent opportunity, is located in the Hartford, CT area.
Major responsibilities
- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Support records of daily data communication transactions, issues and remedial actions taken or installation activities
- Solve computer problems, and implement appropriate action/solutions
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Organize hardware repairs with the appropriate vendors
- Interface regularly and effectively with ticket submitters
- Supply computer desktop support in accordance with established policies and procedures
Requirements:
- Ticketing System experience desired
- Strong familiarity with Active Directory
- CompTIA A+ experience preferred
- Experience writing procedure manuals, user instructions, business correspondence, and general report writing
- Desktop support or related experience

Keywords: Robert Half, Hartford , Help Desk Desktop Support, Other , Hartford, Connecticut